Massachusetts Dealerships - Subaru of Wakefield of Wakefield Massachusetts

Sales Reviews

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Sales Rating Very poor dealer Written by WillN12 on 04/08/17 08:54:37 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Ken Bettano showed very little interest in finding a car for my family. Ken yelled at my fiancée and I over a 2017 WRX. This turned into a very uncomfortable situation so I asked Ken to stop and left. We called the dealer after the incident and Vincent Izzi was not phased. This was by far the wor...
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Dealer Response

I am sorry to hear that you did not have a good experience with us. I have reviewed your visit and I apologize if Ken made you and your fiancée uncomfortable in any way. I know he was only try to help get you the best price. I am sorry we could not come to t... Read more

All Comments (1)
Sales Rating Stay away from them Written by ayboston on 12/31/16 01:12:07 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

OTD price was agreed and further confirmed in written format by email from the sales before I visited this dealership. After I showed up, the dealership said they can't honor the agreed price. They induced me to spend several hours to visit them by misrepresentation and fraud. They have no integrity...
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Sales Rating Parts Department Written by John_Legacy on 12/12/16 06:05:50 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

First-time owner of an older ('04) Legacy and first-time user of Subaru of Wakefield Parts Department. Brandon was both very friendly and helpful - Even offered to assist me installing the part I needed. Even though this dealership is not near my home address, it is near my work address and I will...
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Sales Rating Stay Away - life is too short to be treated so poorly Written by honestreview5 on 10/18/15 06:32:31 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

We experienced a classic nightmare car buying experience at Subaru of Wakefield. After firmly giving the salesman our not to exceed price, we test drove two used vehicles we were told within budget. The cars were test drove were in excellent condition and drove well. When we sat down to discuss p...
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Sales Rating Bait and Switch Written by priyank2101 on 09/08/15 11:16:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I worked with Nelson on 2016 Legacy. They quoted me $24,140 for premium + eyesight package. They were $140 above my best quote by I decided to go with them because they had the vehicle in inventory. However at the very end, they started playing games. Nelson's boss (Kenny, I think) gave me paperw...
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