Sales Reviews - 1360624907

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Dealer Sales Reviews

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Bait and Switch

Written by CarBuyer on 09/30/12 08:12:49 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

This dealer played us. It was bait and switch all the way. And they didn't even have a response when confronted that they had done this to us. We called the dealer and asked if an advertised car was available and if they could have it ready for a test drive. We even provided the stock number. We were told by Rick to come down and they would have it ready. We arrived and a sales person was waiting outside for us. Rick joined us an said the sales person will show you around and answer any questions you have. We said we really just want to see the car we called about. The sales person asked if this was the Only car we were interested in. We said yes only the car we called about. They said they would have to check on the status of the car. When asked why the car wasn't already ready since we called, they said they weren't asked to do this??? The sales person came back 10 minutes later and said the car wasn't available. I asked if they sold it and they said yes. I asked if they had sold it since my call of about 20 minutes ago and they said no. He just started walking away then. This dealer isn't reputable - they deliberately mislead us. They knew exactly what they were doing when they lied. Bait and switch. And that's exactly why they tried to redirect us to looking at another car when we walked in.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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