Bertera Chevrolet
Customer Reviews of Bertera Chevrolet
Great Buying Experience
byon 04/19/2024
I purchased my second vehicle from Bertera Chev. In Palmer, Ma. They take on every task associated with buying a new vehicle, from Insurance, registration, and communicating with prior loan companies. I only buy my vehicles from AJ, who is always through, making sure everything is set up and working before I drive off the lot. He also makes sure my new car is spotless inside and out. We all know there are salesman who only care about closing a deal, but AJ relates to buyers from a personal standpoint. He is knowledgeable, and has all the paperwork ready to go as quick as possible just to save a customers time. He will follow a sale with multiple calls to inquire about the vehicle experience, and if he can answer any questions related to the vehicle. If you don’t want to feel like you’re just a number, I would recommend reaching out to this dealership, and also AJ.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Buying Experience
byon 04/19/2024
I purchased my second vehicle from Bertera Chev. In Palmer, Ma. They take on every task associated with buying a new vehicle, from Insurance, registration, and communicating with prior loan companies. I only buy my vehicles from AJ, who is always through, making sure everything is set up and working before I drive off the lot. He also makes sure my new car is spotless inside and out. We all know there are salesman who only care about closing a deal, but AJ relates to buyers from a personal standpoint. He is knowledgeable, and has all the paperwork ready to go as quick as possible just to save a customers time. He will follow a sale with multiple calls to inquire about the vehicle experience, and if he can answer any questions related to the vehicle. If you don’t want to feel like you’re just a number, I would recommend reaching out to this dealership, and also AJ.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor Attitude, Lack of Customer Focus
byon 06/27/2023
Was attempting to purchase a High Country Silverado from this dealer - they had two in stock of interest but upon inquiring the only way according to both a salesman, Jake and an alleged Sales Manager - Jacob was for me to drive 2 hours because according to these two dealer representatives there are too many factors to consider in purchasing a vehicle - even though I explained where I lived and that any potential sale was contingent upon me coming down to the dealer if we were near to agreeing on a sale . . . . but they wanted none of it I had to come down to the dealership to get any sort of pricing, aside from website on the new vehicle and any type of offer for my trade . . . .this is 2023 what a ridiculous proposition. For the hoopla they promote they offer NONE of it - don't waste your time!
Great Dealership
byon 04/17/2023
Bertera Chevrolet was an absolute pleasure to deal with. When they give you their word, they stick to it. Very professional. Matt Coppedge was an excellent salesman…highly recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior Service
byon 02/09/2023
Car buying made easy and worry free. I didn’t have to do anything but show up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
big red
byon 01/12/2023
glad I bought with Bertera. they let me breath and take the time it takes for me to be comfortable spending big bucks these days. the vehicle looks as good as a brand new one. I would buy another vehicle here at Bertera hands down.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great place
byon 01/27/2022
There were great to deal with very friendly and easy to talk to made you feel very comfortable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales experience
byon 01/14/2022
Jacob and his sales team provided me with a Truly exceptional experience throughout the sales process. I highly recommend visiting Beretta Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Tahoe power
byon 12/08/2021
Jose was an excellent person to work with. He knows his cars. Very helpful and made sure we understood everything about our new car. He went above and beyond customer service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible Experience
byon 11/12/2021
I am here to share my husband's and my experience about this place. To start, we would not recommend this company for any type of services whatsoever. From the start, we were treated HORRIBLY by this place, from anyone we ever talked to. As customers who ALWAYS paid in full, we are disgusted and upset by our experience and we will certainly never be returning to this place, a place we feel is a poor excuse of a company, and we recommend the same for anyone who wants to be treated with respect. My husband purchased his truck here and was interested in the "free" tires for life program. In my opinion, I am not sure how this place can get away with calling this program "free" tires for life because nothing about it is free by any means. He was told that if he paid for a $2k service that he would remain eligible for this program. We should have took this as a warning but in good faith, my husband used his hard earned savings to do this, again PAID IN FULL. After this, they measured his tires. This is when our problems began. For over THREE MONTHS, he called every week to check on the status of his request. Most times, they wouldn't even give him the time of day, saying people were out and they didn't have any information. When we did get any information, he was told there was a paperwork issue. This went on for a month. The remaining two months he was told that tires were ordered and then they ordered the wrong thing. We feel that they could have had the respect to at least tell him the truth, but we couldn't even get that out of them. Of course, when all the excuses were done and they could do the tires, they took a very very small percentage off for this "free" tires for life program. They claimed, the day of, that the wrong tires came in and had to reorder (how they then came in THE SAME DAY is beyond us after waiting three months). And in the end, this was some of the worst craftsmanship we've seen, his rims were all scratched up. Also, the amount he was charged, he would've been able to go to any other place to get tires and be treated with some dignity. So, I caution anyone who considers doing business here to at least look at other options. This was a horrible experience, we felt that we were lied to, treated as less than human, and had to deal with months of frustration. We will never be returning to this place. We are considering legal counseling at this point with how we were treated.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Betera all the way!!!!
byon 10/12/2021
From the moment my husband and I arrived we were treated in the best way. Staff at the front desk, Kayla was really nice. I had a walker and she made sure to open the door for me. Our sales person, Michael was very pleasant, and made sure to answer all the questions we had. He gave us options to meet our price range and when we took the car out for a test drive, he made sure to explain all the details of the car. This was very helpful. I would definitely come back to them and refer family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Getting a truck
byon 09/14/2021
I recommend going here to get a car. My rep Matt was awesome. He was there through every step. Definitely go see him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 07/27/2021
Ryan Trease really took care of me and put me in a great truck with a great payment. I’ll definitely come back here
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sold my suv to Bertera Chevrolet
byon 07/13/2021
Sold my GMC Acadia to Bertera. Mike Dalessio was extremely helpful and forthcoming. No haggling necessary, I was in and out in less than an hour and they even gave me a ride home. Great overall experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Excellent!!!!
byon 05/17/2021
Matt was excellent! Always told me what he was doing. No sitting there for over 30 minutes, while the Salesman laugh and joke together in the little room next to finance. I have already recommended Matt to many people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Matthew Coppedge
byon 04/17/2021
Excellent sales service responded quickly and answered all of my questions. Also, would like to say Samantha was very helpful making sure it was the vehicle I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always a great experience!
byon 03/16/2021
I recommend AJ all day any day. He never pressures and is willing to go the extra steps to give you options and lets you decide. He’s very down to earth and always takes time to see how I’m doing and how I like the vehicle when I’m in for my scheduled maintenance. Overall I’ve never had a bad experience at Bertera. They’ve always worked with me and taken care of my car needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellet car-buying experience
byon 01/27/2021
I am pleased to have worked with Jason Brooks during the purchase of my Ram truck. I had to get the vehicle registered in a different state, have some work done on the truck, and all remotely. Jason facilitated these requests in a prompt and professional manner. I am happy that I purchased from Bertera Chevrolet. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used truck purchase
byon 09/21/2020
Had a great 2nd experience at Bertera. Salesman AJ Motta was great, highly recommend him. He will go the extra mile for you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Silverado RST
byon 09/15/2020
Dan was very helpful, no pressure at all. Worked all afternoon get me in my truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Trying to make a deal!
byon 09/03/2020
Bertera understood my spot i was in with my current GM lease. They did everything they could to strike a deal that made sense. It took a little time but it worked out. Other area dealers never even made the attempt. That being said, they were aggressive and wanted to make the sale, me, I'm a slow mover on this stuff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
easy
byon 08/19/2020
Went in looking to replace my Nissan, transmission was going on it. Matt Coppedge helped me pick a new SUV and made it simple, got more than I thought my trade was worth and a great deal on the new one, was in and out in a couple hours. Got a new chevy equinox I pick up tomorrow! Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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