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Metro West Subaru

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Metro West Subaru
948 Worcester Rd, Natick, MA 01760 (map)
Today 9:00 AM - 8:00 PM
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Service Rating
5 out of 5 stars (13)
Recommend:
Yes (5) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Sales Service EVER Experienced
Written by SMMSMMSMM on 04/15/2016
I walked into the sales room and saw three people sitting at desks. Only one had customers. Began looking at the Forester. No one budged. Went over to one guy and said I was interested in the Forester. I told him I was interested in leather seats and he told me that I would want top of the line model. He didn't recommend putting leather into other models. Fine. (Although I have found another dealer who I will buy the car from ready to help install leather seats in any model.) Within a few minutes the sales guy goes off with someone else. Didnt say anything. Didnt say where he was going. I saw him out on the lot with some other customer. That was really really bad service. Next I asked another guy in the showroom about a dimension in the car. He says "its not really my job - you need to ask a salesperson this." He did however measure something for me. Then he disappears. So I find a guy sitting in an office. I walk up to his door and he is on the phone. Not talking. He seems to be waiting for someone on the other end of the phone. He didnt look me in the eye and give me the one minute please gesture. He didnt even acknowledge me. That was it. I walked out. Never to return. I am going to another dealer I called on the phone and will buy the car from them. I would NEVER recommend this dealer. They have the worst service I have EVER seen. If there sales team is this bad - I cant imagine what the service is like.... BUYER BEWARE.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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mwsubaru on 04/26/2016
Dealer Response
First and foremost – I sincerely apologize that you left MetroWest Subaru feeling that you had a bad experience, as that is never our intention. Our goal is to strive for the best and to truly give exceptional service to every customer. Thank you for sharing your feedback with us. When you walked into the sales room, there were three people at desks, but two of them had customers and one had customers in the F&I office that he was waiting on, and we’re unable to leave a customer before he or she is finished. That salesman did try and help you while his customers were meeting with F&I, but had to finish up with them afterward, so I sincerely apologize that this wasn’t clear in our communication. We never want anyone to leave feeling this way. The reason we don’t recommend installing leather seats (unless it’s in the top of the line model where it comes with it), is because it’s Subaru of America’s policy that if the material is replaced in the vehicle, it will not be covered – which includes airbags. They don’t recommend it, and we follow their lead – that’s not to say another dealer couldn’t offer you that if they wanted, but we always follow Subaru of America’s model. We try to see everything through with each and every customer and take no shortcuts, so occasionally this causes delays for our other customers who arrive, but they too receive that same level of thorough, attentive service when we’re able to get to them. If you have any questions or concerns, please call. Jonathan Boske Sales Manager 508-315-5155
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