Screwed outWritten by mfg1 on 07/14/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I brought my vehicle to Grava for an alarm issue, which turned out to be the worst experience ever. I was told after 24 hours of bringing my vehicle in that is was fixed only to find out the problem was never was resolved. After being told by the service manager on many occasions that they did not know what the problem was, a normal business establishment would give you back your money and say sorry, we couldn't fix the problem,but NO not grava-they took my money and gave every excuse in the book and 1 week turned into 4 weeks in the service dept. I was promised a rental due the fact I was without a vehicle which was good, but when I started to get frustrated and things turned bad. They cancelled the rental because I made complaints about them and only covered one day of rental, while my car was still suppose to be in their possession being so called worked on. So I was left with a rental car payment of over $600 and not to mention they screwed me out of over $800 in the so call repairs they did and my car which is still not working. Oh I forgot the other funniest thing while my car was there to be serviced, they lost the keys to my car, how trustworthy is that. If this is how they want to be remembered and getting bad reviews by all means. The internet has a large voice and everyone hears it. Referrals go far, but a bad experience goes farther.