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Are honest people that hard to find?

Written by jaffarianvolvo on 04/09/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

After having a great experience in leasing a 2007 Volvo XC90 both the sales-service9always accomodating), we went back in to re-do a lease in October of 2009. The past salesman (Alex M) Volvo Sales Manager (JC) and Volvo Sales manager (Paul B) were all gone. The new cast of characters turned out to be a great bunch wherein honesty turns out to be a challenge. Much of the deal was done via email, which we thought was a good idea and it was easy, no back/forth in person, no trip to the dealership etc. Terms are negotiated, signed and we go to pick up the car. Car is dented, roof rack is broke............oddly enough, no service team member that prepped the car and or sales guy that was going to deliver noticed. We did after looking at the car for 2 minutes. We agree to take the car and get it fixed in time. (big mistake) Love the car, drive it for 4 months and now the excise tax bill comes due..............this was in the emails and negotiated in as included..........we have this in print. NOTE: VOLVO pays the excise tax, lower the profit margin on the deal, that is why they shop this around to the US Banks of the world. Jaffarians response after 2 weeks of calls............ 1) read the lease fine print 2) emails don't matter 3) you don't want to do business with us 4) not even a good day Anyonelse out there run into a similar deal? [violative content deleted] O and by the way...............the sales guy and the sales manager (Eric N) are no longer with Jaffarian. O and by the way................3 voicemails to Gary "redphone--service and the customer are #1" Jaffarian have gone with no call back from him directly. While the product is great, I would not recomend these folks to anyone.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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