Herb Chambers Hyundai of Auburn
Customer Reviews of Herb Chambers Hyundai of Auburn
Adventure 101
byon 12/31/2023
Life is full of adventures. Some can be exciting, challenging, extremely memorable, or whatever we decide to make of them. Being previous owners a a few Santa Fe’s , we decided to set out for another adventure, let’s check the new Santa Fe’s and see what’s changed. Maybe it’s time to trade up again to a newer model. Our journey took us to Herb Chambers, Auburn, Ma. Hyundai Dealership. There we were greeted with a great smile and welcomed by Stan Otoo-Genesis, a sales consultant. Stan guided us through the new design features on the 2023 Santa Fe’s. He asked if we would be interested seeing one. He actually showed us two models . Even though our 2020 Santa Fe was in good shape, running well, and had low mileage, both my wife Linda and I started to think about the possibility of replacing it with newer model and different color. Something we really didn’t plan on prior to our visit. I believe Stan became aware of this and started discussions that moved us off the fence , Should we or shouldn’t we to a discussion on which of the two Santa Fe models we were shown. Seeing I chose the white 2020 four years about I surrender to Linda’s color choice, which was the Black model. That evening we ended up purchasing a 2023 Santa Fe SEL with the Premium Package. Stan also help us in the transfer of our existing Blue Link account and our Sirus XM Radio account. Stan also made himself available to assist us with understanding to new technologies and other features that we may not be Familiar with. After purchasing our new Santa Fe and before we set off on a new , adventure; Linda asked if he could connect to Cell Phone to the car? We were amazed how quick and easy he installed the phone. I believe Stan and Paul Weber made our New Car Adventure a pleasant experience and best of all we have two new friends. Wishing Stan Otoo- Genesis and the rest of the Auburn Staff and their families a Very Prosperous New Year. Happy New Year. Peter and Linda Faford PS: Keep Up The Good Work,Thank You for your Kindness and Helpfulness. Happy 2024
Herb Chambers Auburn Hyundai service center.
byon 03/05/2024
I arrived at 8:20am (a little bit later than my appointment time) and was greeted by a very upbeat young woman in the service bay. She made note of my service for this morning (Anti-Theft software update), and also a headlight ALERT light on my dashboard. I was welcomed into the waiting room area, and kept updated on the work. ALL completed in a timely fashion, I believe 2 hours?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best all around
byon 01/17/2024
Great service with fair prices. Very easy to make an apt . Only place I take my car for service. I’m always kept informed from the minute I pull in to the minute I leave,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Adventure 101
byon 12/31/2023
Life is full of adventures. Some can be exciting, challenging, extremely memorable, or whatever we decide to make of them. Being previous owners a a few Santa Fe’s , we decided to set out for another adventure, let’s check the new Santa Fe’s and see what’s changed. Maybe it’s time to trade up again to a newer model. Our journey took us to Herb Chambers, Auburn, Ma. Hyundai Dealership. There we were greeted with a great smile and welcomed by Stan Otoo-Genesis, a sales consultant. Stan guided us through the new design features on the 2023 Santa Fe’s. He asked if we would be interested seeing one. He actually showed us two models . Even though our 2020 Santa Fe was in good shape, running well, and had low mileage, both my wife Linda and I started to think about the possibility of replacing it with newer model and different color. Something we really didn’t plan on prior to our visit. I believe Stan became aware of this and started discussions that moved us off the fence , Should we or shouldn’t we to a discussion on which of the two Santa Fe models we were shown. Seeing I chose the white 2020 four years about I surrender to Linda’s color choice, which was the Black model. That evening we ended up purchasing a 2023 Santa Fe SEL with the Premium Package. Stan also help us in the transfer of our existing Blue Link account and our Sirus XM Radio account. Stan also made himself available to assist us with understanding to new technologies and other features that we may not be Familiar with. After purchasing our new Santa Fe and before we set off on a new , adventure; Linda asked if he could connect to Cell Phone to the car? We were amazed how quick and easy he installed the phone. I believe Stan and Paul Weber made our New Car Adventure a pleasant experience and best of all we have two new friends. Wishing Stan Otoo- Genesis and the rest of the Auburn Staff and their families a Very Prosperous New Year. Happy New Year. Peter and Linda Faford PS: Keep Up The Good Work,Thank You for your Kindness and Helpfulness. Happy 2024
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great car buying experience
byon 12/19/2023
Easygoing, friendly, and knowledgeable just about sum it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Choice
byon 11/28/2023
The employees treated us nicely. They also gave us a good deal on the car that I now own.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Visit
byon 11/25/2023
My Santa Fe is at 99k miles. When driven over 60mph it starts to skip. I called the dealer and they couldn’t get me in till the middle of December. Normally that’s not a problem, but given the mileage and the warranty is only covered to 100k I didn’t want to take any chances. After expressing my concern that there could be an issue and if not seen sooner I could potentially have to pay out of pocket. Nobody seemed to care and I was told to keep calling back to see if a spot opened up. I called later that day and the next day asking to speak to the service manager- who by the way still hasn’t called me back. I even went as far as the GM- no call either. I called a local garage who took me in right away and diagnosed the issue. I needed some update and was told to bring it to the dealer right away given it’s under warranty but my mileage was up there. I do a lot of driving with work and travel sports , so I wouldn’t be surprised if I hit over 100k by mid December. I called the dealer again to no avail. Finally after speaking to Jeff who wasn’t anymore helpful, but he was able to get me in sooner. Jeff kept questioning the fact that he more or less couldn’t believe I could put that many miles on by December. I don’t think how much I drive is any of his concern. I’ve been a faithful customer even after the run around I got after needing a new starter at the beginning of this year. Had it not been for Josh, I would not be returning. I think all your advisors could learn a thing or two from him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Adam and Benedict number one team
byon 11/03/2023
They are a great crew, and will do their best to give you a deal you can’t refuse
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service 101
byon 09/26/2023
I came in as a last minute appointment for an oil change because my previous appointment with someone else fell through and they were so kind to squeeze me into the schedule. Here I thought I would be waiting hours because of this and I was in and out in no time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded my expectations!
byon 06/28/2023
Friendly and courteous staff. Everyone was helpful. Service performed was done in a timely manner. Comfortable waiting area with great coffee. … And the Best Thing about the experience? No one pressured me in any way to do anything other than the work that needed to be accomplished!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Herb Chambers Hyundai of Auburn is Heaven on Earth
byon 06/01/2023
In the past, bringing a car in for “routine” maintenance has always been a harrowing ordeal. Not anymore. Next to seeing the dentist for a long overdue cleaning, bringing in one’s car is probably the appointment that causes me the most stress and the most fear. But that all changed yesterday. Brittany put my mind at ease as soon as I handed over the keys. Not only was she very cordial and friendly, she was informative and attentive as she listened to everyone of my concerns. Brittany’s exemplary people’s skills were only matched by the exemplary service of the mechanics. Without me even asking or seeking her out, Brittany would regularly update me on the progress of the maintenance on my car. When future service was deemed necessary, she sat down with me and explained why in an easy to follow manner. In the end, I felt completely satisfied with the service and Brittany’s extra care. By the time I left I felt that Brittany was an old friend, even though I just met her only a few hours before.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Starter Issue
byon 03/02/2023
Overall great experience. Never any issues when service is needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/09/2023
I had a part recall and the dealership was great scheduling me in with my tight schedule. Then Ethan from Herb Chambers check me in and advised how long of the wait as I decided to stay. He was right on with the time and demonstrated great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service ever
byon 02/01/2023
Great dealership! This is the only place I take my car for service. Scheduling is very easy. Extremely knowledgeable technicians that I fully trust
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealership I’ve ever worked with!
byon 01/05/2022
By far best dealership I’ve ever dealt with. I had gone to two other Hyundai’s and a Honda, all of which gave me prices way higher than listed online and did the typical “walking back and forth to speak to their manager.” I have a super busy schedule so I can’t afford to take a day off to be messed with. Hyundai of Auburn did the entire pricing and credit process with me via email and phone so when I went in, I already knew the exact payment. I worked with Stan Otoo Genesis, Jackie Sebastian, and Caitlin Langevin. All of them communicated with one another and made everything go smoothly. Super happy with my car and will definitely only use this dealership for now on 😊
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
In and out in less than 30 minutes!
byon 12/22/2021
I get all my regular maintenance done on my 2020 Kona done here. I find it very easy and convenient to make the appointments online. Today I got an oil change. I was in and out inside of 30 minutes and the price was reasonable. My car was also washed and vacuumed. I plan to continue coming to this dealership and recommend it to others.😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience
byon 04/02/2019
I would definitely say this was the best car buying experience I’ve had! Rick was super helpful and friendly and never tried to pressure me into anything I didn’t want. He kept everything moving quickly and had my car ready for me on the day he promised. Ryan in finance was also great and saved me from a headache in a few years. I will definitely be getting my next car from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great bunch of people!
byon 09/11/2018
Came in to see the new sonata, Michael went over every feature and I left that day with a great deal! This is my third Hyundai from Herb Chambers and wont be my last!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast purchase
byon 06/05/2016
This was the fastest purchase I ever had. Everything was completed in under an hour. Crystal Floyd was up to date on the vehicle I wanted and she was done with the paperwork very quickly. She was pleasant and knowledgeable. I would recommend her to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top notch service department!
byon 07/24/2015
Staff was friendly and accomodating! Technicians were thorough and professional! My car came out running great! Had a loaner car and it was adequate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
These guys rock!
byon 07/24/2015
After an exhausting search through 4 dealers on Route 20, visiting Diamond Chevrolet, Lundgren Honda, Prime Ford and finally ending up at Herb Chambers Hyundai, I am amazed at the difference! the staff didn't push a car on me and worked to get me into a car I could afford and one I could love! Ended up with a certified used 2014 Nissan Versa SV and I love it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
CHEATED OUT OF MY REFUND
byon 04/11/2015
I purchased 2 cars from this dealership the last one a 2013 Santa Fe they sold me 2 extended service plan one for wheel protection and the other for key fob replacement . I owed this vehicle for one year and sold it in March of 2014 went to the dealership for a prorated refund on these 2 plans. first of all they told me my sales person was in prison and longer worked for them then i waited 90 min to see someone in finance was told after i filled out and signed the paper work i would receive a check in about 4 weeks... this check never came, when i went back another turn over of people and was told i had to start all over again it must have gotten lost... another 6 weeks and it never came again. after 4 visits countless phone calls that the never return I started filling complaints to the BBB and the ATTORNEY GENERALS OFFICE. they like to threaten you when you say anything negative BEWARE OF THIS DEALERSHIP they are nowhere close to being professional even after i gave them my buisness twice .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments