Lexus of Towson
Customer Reviews of Lexus of Towson
Greg was wonderful. He was professional and patience with me.
byon 04/01/2024
I would star review for Greg.
Greg was wonderful. He was professional and patience with me.
byon 04/01/2024
I would star review for Greg.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New Car
byon 03/20/2024
Very good experience. My salesperson Huntley came through with all his promises.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Superb Dealership
byon 02/21/2024
This is by far the best dealership we have ever bought a car from. Our salesman Mike Crusoe was amazing. He walked us through the entire process and gave us 5 star service. He was excellent when it came to calling us back, answering our questions and keeping us informed. We are out of state buyer so we were purchasing a car site unseen. He took several pictures and videos and that made us feel comfortable about buying from the dealership. The finance department (Mr. Weisfeld) got us a better rate than our credit union. We were having problems with our transport company and Mike helped us secure a company that delivered to our front door in 2 days. We highly recommend this dealership, the sales team, the finance team and the management team. Thank you 🙂
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent and Professional service.
byon 02/05/2024
Efficient and Professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Back 7 years later for another car from Lexus of Towson! Josh is the best!
byon 02/01/2024
Huge inventory with attentive n caring sales people!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Who knew I had a squirrel development set up in my air filter
byon 11/10/2023
My service manager was professional very interested in letting me know about the leaves and twigs clogging everything... which led to fixing my lack of AC and heat! My original concern. The Lexus dealership in Towson is top rate and Scott Daniels is knowledgeable and tops in people skills.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service offered by Andrew and Matt. Both attentive to our needs.
byon 11/07/2023
Always helpful and offer service to automobiles and our personal concerns and questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for my car was excellent
byon 10/31/2023
I always have a great experience going to this dealership. Kyle the service manager is very professional. He explained in details about the situation and very polite. Certainly, I’m going to asked for him next time up. I have nothing but respect for him. Great job Kyle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/26/2023
Easy and smooth extended service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 08/18/2023
Every time we visit Andrew does an exceptional job of taking care of us. He explains things very well and makes excellent recommendations on what we need to do and also what we do not need to do for service on our vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New2arra
byon 06/10/2023
Clean, comfortable waiting area. Kyle was helpful and cooperative. Will use them in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New hybrid owner
byon 05/06/2023
Full service, treats the customer with respect!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
LC500 - Got the Colors I Wanted!!
byon 04/14/2023
We were searching for an LC500 convertible in very specific colors. This dealer did not have it in stock, but found what we wanted and had it shipped to their dealership. Everything about this dealership is top notch (including the sales staff) and no-nonsense. No lengthy extended warranty discussions!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing Experience
byon 01/31/2023
Josh, our sales person, was great. He accommodating, professional, and efficient. We were in and out in record time with exactly the car we were looking for. Sales process was transparent and easy, without any of the usual nonsense. Kudos to Josh and the sales team at Lexus of Towson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
KUDOS TO GEORGE, JOE, AND CAIO OF LEXUS OF TOWSON!!!
byon 01/28/2023
KUDOS TO GEORGE, JOE, AND CAIO OF LEXUS OF TOWSON! We recently bought a new 2023 RX 350 hybrid SUV at Lexus of Towson and had a great experience! Initially, we met Mr. George Zicopoulos, a sales consultant, who was most helpful. He informed us about the various cars which seemed to be of interest to us and arranged for us to take a test drive. Unfortunately, the car which we were most interested in was not available for a test drive but he told us when one might be available in the near future. Most importantly, he informed us that the RX350 hybrid was in high demand and that an option for obtaining one was to give a deposit to reserve one for us based upon a known allocation of such a car to Lexus of Towson or by specifying the the car we would like and letting him reserve the car for us when such an allocation was made to Lexus of Towson. Shortly thereafter, we spoke to George and he let us know that they had received 2 car allocations which might be of interest to us and that he had a new brochure on the RX 350 2023 line of cars. When we picked up the 2023 book, we received the specifications of the 2 recent car allocations and reserved one which was to be built in a few weeks and to be delivered some weeks later. We subsequently learned that there was a hiccup in our reserved car from the Sales Manager, Mr. Caio Da Cruz who apologized for the problem and assured us that he would focus on getting us the car we wanted by searching nationwide for a trade from another dealership of a car allocation of our desire. Soon after he called to inform us of the good news that he had located a car which we wanted and could reserve it and and negotiated a good price with us with some compensation for the hiccup which had occurred. A few weeks later Mr. Da Cruz confirmed that our reserved car had been built and was on its way to Lexus of Towson. A few days later we were surprised but delighted to hear from George that our car had arrived in Towson and could pick it up on the next day, approximately a month earlier than what we had initially expected. We were excited to pick up our new car and finalize the deal but had some anxiety about whether the everything would be as expected or not because we had not bought a new car for ourselves in many years and did not always have a good experience previously with the final purchase of a new car. However, much to our surprise, everything went as we had hoped it would be and we are happy to say that it was a great experience at Lexus of Towson up to the end of our purchase. George Zicopoulos showed us the car and spent quite a bit of time reviewing its operation including a lot of the technology. George also completed some paperwork with us and Caio Da Cruz, Sales manager stopped by to greet us. We subsequently completed the paperwork for the purchase of the car and and titling/registration and also reviewed options for an extended warranty very factually with Mr. Joe Sikorsky, Business/Financial Manager. Of great relief to us, the price for the car and money we owed was exactly what had been agreed to previously! Of additional note, there was a minor problem with the car but George assured us that he would address the issue and have the car ready for pickup the next day, which was the case! We love our new car and were most impressed with the great experience of this purchase at Lexus of Towson! At no time did we feel pressured by George Zicopoulos to do anything and found him to be friendly, pleasant, and always trying to be helpful in any way we desired. He also followed up with us a few days later with a call to see how we were doing and if we had any questions or problems with our new car. He also subsequently e-mailed us to offer us an opportunity to schedule a time with him to review any questions about operating the car. We consider that his behavior throughout the whole experience demonstrates that he is an outstanding and excellent sales consultant, and also a nice person! We also compliment Mr. Sikorsky for being so friendly, pleasant and professional with the final purchasing paperwork. Finally, last but not least, we were most impressed with Mr. Caio Da Cruz, Sales Manager, for the excellence he exhibited by apologizing and accepting responsibility with the hiccup with our originally reserved car, and for his exceptional diligence in finding us a car we wanted, and then negotiating a final price which seemed fair to us and also to Lexus of Towson. Overall, we found our experience at Lexus of Towson to be great and far exceeded what we had expected it might be for buying a new car. We look forward to our continued interactions with Mr. George Zicopoulos regarding learning about the car’s operation and extensive technology and also plan to have our car serviced there. We hope that out experience with the service department will be as great as it has been with the sales department. We highly recommend considering buying a car at Lexus or Towson and dealing with the people we have had the pleasure to meet and interact with there. Mary Ann and Len Kapcala, M.D. Columbia, MD
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The best
byon 01/18/2023
Service was simply great. Very professional. Brandon Scott very personable. The young men when pulling into service were awesome as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scott Johnson
byon 09/02/2022
I have owned more than a dozen Lexus vehicles over almost 30 years and have never received anything other than excellent service from Scott and the Len Stoler mechanics. Scott's attention to any issues I have had with my cars had always been excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy and Fast
byon 08/22/2022
Jonathan Butler was great salesman. Transaction was easy. Everything explained well. He went that extra mile for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mark and the Lexus service team are EXCELLENT!
byon 08/08/2022
Professional and customer oriented.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Lex
byon 07/30/2022
First class from start to finish would highly recommend this dealer to anyone
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent experience
byon 03/04/2022
George was a great salesman and they were able to find me the car I wanted in the colors I desired. George spent time going over all the details of the car before I left the dealership so I felt confident driving my new RX. Excellent experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments