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DARCARS Chrysler Jeep Dodge Ram of Silver Spring


12511 Prosperity Dr, Silver Spring, MD 20904 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
One Word TERRIBLE
Written by kswanson3598 on 07/10/2009
Went to trade in my car for a newer model and that went smoothly. I signed a contract stating I would get 5.9% financing on the used car I bought. A week goes by and I get a call saying that they are still trying to find financing for the car. Apparently no lender wanted to do 5.9% on a used car. My credit is good so I know it wasn't that. After 2 weeks I call them and they say they can do 7.9% but not 5.9%. I told them I was not signing a new contract and I would bring the car back. I returned it on 7/2/09 and received my trade in back. I was waiting for a check to be written to me for the extra down payment and was told no one was there to sign the check and it would be mailed out first thing Friday (7/3/09). Well its Friday 7/10/09 now and no check. I called and talked to Jim Delgado and he said a check has not even been written yet. I informed Jim Delgado that during the time that they had my trade in the payment was due on it and now its late because of them. Jim Delgado's response "Thats just the world we live in". What a response from the guy who is supposed to run the dealership. Anyway, I told him I work in College Park and will be by after work to pick up a check then and his response is no one will be here til Monday to write and sign checks. What a joke!!!! The man that runs the dealership can't sign a check???? Give me a break. Avoid this dealership at all costs. They care nothing about the customer then try to get you to come in and sign new contracts.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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