Service BMW of Silver Spring Car Dealership Silver Spring Maryland | Edmunds
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BMW of Silver Spring Service Reviews

  • 3211 Automobile Blvd
  • Silver Spring, MD 20904 (map)
  • (844) 290-8972
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016, 2017, 2018

Service Reviews

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Service Rating Lost Key experience By OneMR2X on 02/02/18 12:15:43 PM PST
Recommend this dealer? Yes

The service I received at BMW Silver Spring, Maryland was superior. A parking valet attendant lost the key to my BMW X3 at 1:30 am in the morning and I was 25 miles from home. The valet attendant was unconscious to the extent of his action and how it adversely impacted me and my date. For example...
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Dealer Response

Thanks for sharing your detailed feedback. We are happy Brandi could help you out with getting a new key for your vehicle. We are always more than happy to assist you if anything else comes up. Take care!

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Excellent Service Adviser By JeffTDC on 03/06/16 07:13:10 PM PST
Recommend this dealer? Yes

The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kristina was a fantastic service adviser and I have been very happy. We have two BMWs and Kristina explains everything we need whether for our old car or...
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Dealer Response

Hi Jeff. We are glad to hear that you were happy with Kristina Williams's service - that kind of feedback can go a long way. BMW of Silver Spring appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you... Read more

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Service Rating Amazing customer service experience By bmwfanatic1 on 12/25/15 05:29:24 PM PST
Recommend this dealer? Yes

Brandi Rodgers made my experience the best from any service department Ive been to. She is a asset to your dealership.
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Comments (2)
Service Rating Jai Jennings is a true asset to BMW of Silver Spring By michael221 on 11/18/15 02:33:10 PM PST
Recommend this dealer? Yes

Jai Jennings, BMW of Silver Spring is the best service rep I have ever had the pleasure to deal with in my 20+ years of car ownership. Honestly? I have never met a more personable, genuine, honest, caring person and can't say enough good things about him. He makes sure you and your car is given the ...
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Dealer Response

Hi michael221! In response to your review, we would like to sincerely thank you for your heartfelt response. Customer satisfaction is priority here at BMW of Silver Spring and we appreciate you sharing your personal experiences with us. We are pleased to hear ... Read more

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Service Rating Jai Jennings is the BEST! By aholiday on 11/16/15 10:19:54 AM PST
Recommend this dealer? Yes

I have been getting my BMW serviced at BMW of Silver Spring since 2010, and ever since Jai Jennings has been on staff my worries have decreased! He always provides a detailed summary of what is absolutely necessary versus what can wait until another time. I appreciate his candor and exceptional cust...
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Dealer Response

Hi aholiday, thanks so much for your kind comments. We are happy to hear that you have enjoyed working with Jai during your service visits with us over the years and we'll be sure to share your thoughts with him! If you should need any further assistance with ... Read more

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