Sales Reviews - 1649492579

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Sales Rating:

No BS - Promises Kept - Car Delivered Over 200 Miles

Written by rcbcpa on 03/03/14 06:09:02 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My Pohanka experience was amazing. My salesperson, Rachael R., was a complete professional who gave me no BS, did not waste a minute of my time, and delivered on every promise. Amazingly, I have never even met her. I actually contacted Pohanka through Edmunds by accident. My first words to Rachael were an apology for my accidental contact - I was just too far away. Rachael's response was, "We deliver." When I explained that I was over 200 miles away, all she asked for was a chance to confirm what she was pretty sure of. She would not make a promise that she could not keep. She called back moments later with a confirmation that she would arrange a Pohanka delivery. She did this while still giving me the BEST "out the door" price, and the 218.5 mile delivery was FREE. I was never rushed or annoyed by her. She even sent me a TXT message while home with influenza to make sure that I had all of the info that I needed. If you are like me and HATE dealerships, and cannot stand the sad ethics of car salespeople, then just call Pohanka and ask for Rachael. You'd be a fool to call anyone, anywhere else. That is unless you like being at a dealership all day. I have NEVER been to Pohanka. My one regret is that I was never able to meet Rachael. The strangest thing was that I did not buy a fleet of LandCruisers; I only bought one Corolla. This was an absolute "best practice' example. Rob Baker

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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