Service Reviews - 209520

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Dealer Service Reviews

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Dealers Like This Give Toyota a Bad Name

Written by alevine on 10/06/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

They assured me they had the parts for the recall, when I picked up the car they claimed they had to order one of the parts. Three employees in the parts department couldn't tell me what the part was for. They failed to do additional work I had asked for, and told me I needed work my mechanic later said I didn't need, and morevover, the work 355 Toyota wanted to perform was potentially destructive according to the owner's manual. They wanted $62 to replace the wiper blades, a five-minute procedure my mechanic performed for $30. In short, my experience with 355 Toyota motivated me to contact the Better Business Bureau and the Montgomery County Department of Consumer Affairs.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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