Sales Reviews - 102002226

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Dealer Sales Reviews

Sales Rating:

Don't buy from them!

Written by MaryS23 on 05/01/13 09:13:51 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought my first car from here, they don't help you with anything. Bought a coverage plan through them when I bought the car and when someone backed into my car and dented my hood I wanted to go through the coverage I paid for, I got the run around from the financial manager telling me to call him then never answers the phone and when I finally get him he tells me he has been on vacation. then in the same month a rock flew off the back of a dump truck and hit my windshield leaving a star, then I had to keep on him until he finally got the ball rolling at the end of the month. Mind you that the dent was in my car since the 5th and then someone finally came out the 15th or 16th. The guy who came out was the one to look at the dent but said that he could do the windshield and the actual windshield tech didn't have to come out cause he could do it and they let him, all he did was bang out the dent in my hood and didn't even put anything on for corrosion protection and now I have a nice looking paint crack in my hood that I need to get properly fixed by a body shop and is going to run me $458. On to the windshield he "sealed" the star said it wouldn't run and if it did just go through insurance, well it started running today he did a terrible job and should have never even put his hands on my Scion. Even when I went to the body shop to get an estimate they looked at my windshield like what the hell did he do? And now I went back threw the dealership to tell them how unsatisfied I was but it’s not their problem even though they sold me coverage that did nothing but mess up my car more. Lesson learned you can go to them if you want but I say you should look at another option they're the WORST!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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