Service Heritage Volkswagen Owings Mills Car Dealership Owings Mills Maryland | Edmunds
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Heritage Volkswagen Owings Mills Service Reviews

Service Reviews

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Service Rating OUTSTANDING SERVICE By DONTANNEYTOWN on 05/13/16 11:24:21 AM PDT
Recommend this dealer? Yes

Jeremy Dedmon is to be recognized for his service. As a 76 year old not being able to do manual things, I was very happy with the service. My antenna had been broken off and he got back on and working. A smile on his face at all times.The waiting room was clean and comfortable. I will be back.
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Dealer Response

Hi, we are so glad to hear that you were happy with Jeremy's service- that kind of feedback can go a long way. Heritage Volkswagen Owings Mills appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you s... Read more

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Service Rating best service in town By feddup1 on 08/07/15 06:03:00 PM PDT
Recommend this dealer? Yes

I commute all the way from Hanover PA to enjoy the friendly staff and welcoming atmosphere of Heritage VW
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Dealer Response

Thank you feddup1 the positive feedback! We are pleased to hear that you have always had a memorable experience at Heritage Volkswagen Owings Mills and continue today to make the commute from Hanover, PA. Please don't hesitate to contact us should you have any... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating [non-permissible content removed] By VW_GUY_MD on 09/30/14 10:25:01 AM PDT
Recommend this dealer? No

The service department recommends services that are not needed and does not perform proper diagnostics on vehicles that are under warranty despite charging $130 diagnostic fee. The general manager will make you feel as though you are not a valued customer. Do yourself a favor and stay away from this...
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Dealer Response

Thank you for allowing us the opportunity to repair your vehicle. I apologize if you have the impression that we don't value you as a customer as we treat every customer like family here at Heritage VW. I'm empathetic to your situation and sorry you feel that ... Read more

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