Heritage Toyota Owings Mills

by Jackie on 01/09/2024

We recently had the pleasure of purchasing our new car, a Rav4 Hybrid XSE, from Heritage Toyota, and we couldn't be more thrilled with the entire experience. Our deepest gratitude goes to Katie Harold for her outstanding salesmanship who made the entire process truly extraordinary! She made our experience and car shopping a very special experience.

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by KLMG on 06/24/2023

We had a great experience buying a vehicle at Heritage Toyota of Owings Mills, specifically from our salesperson, Katie Harold. She made the experience so much more enjoyable, compared to typical car buying experiences; she was so knowledgeable, friendly, and moved the process along. We were very happy we had the opportunity to work with Katie!

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by DodgeWolf on 11/01/2022

This dealership is amazing and I'll explain why. The associates are all extremely friendly and professional. You walk in and you know you're gonna be taken care of promptly and with a smile. They sold my girl her car and let me just say that it was the best experience to date for her. The Store Manager John went above and beyond to get her the best deal. He worked with her and made sure that she was 100% satisfied. His persistence to guarantee the best deal is extremely appreciated. It's rare you go into a dealership and feel so comfortable. John is always ready and attentive to any concerns and that is rare these days. Lamont (probably spelled it wrong, sorry). Is always there with a smile and an eagerness to assist. He also assisted in my girl getting the best car and was right there for any questions she had. You never feel like you're annoying him, he instantly gives you his undivided attention. Lamont holds every car sold here with a high standard, even preowned. There is no discrimination or judgment, just passion, and honesty. I feel very comfortable going to him and my girl does too and that means the world to me. Financing is efficient and she takes her time making sure everything is correct. She explains things simply and makes everyone feel welcomed in her office. I think her name is Erika. I could be wrong and I'll adjust it later. My memory is bad. Anyway. This is an extremely inviting dealership, their inventory is large, reps ready to help you no matter which door you go through. Huge shout out to these guys. Thanks for getting my girl in her amazing Camry! The next dream is the Tundra! If I wasn't a Dodge girl, this dealership could switch me to a Toyota. I'm kidding, but seriously, thank you again!

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by Bill on 10/24/2022

John Kim, the general manager, is terribly rude, bossy and arrogant. His sales manager cheated. Chris told me again and again that he would give me a better price than listed on a promotional email to me if I went to his store when I asked him about his price over the phone. I told him it would take me 1 and a half hours to get to his store, so I did not want to waste my time if his price was not better. He kept promising his price and refused to give me the price over the phone. After I got to the store, Chris was not available, so John Kim talked with me. He told me the price but it's higher than the list price. I told him what Chris promised me and I wanted Chris to apologize to me. John Kim refused to ask Chris to come and asked us to leave, otherwise he would call the police.

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by Mark in Eugene on 08/30/2022

I just bought a (used) car, at a distance, from this dealership. Bradley was with me every step of the way, and made the process feel safe and thorough. The car arrived in immaculate condition, and at a good price. These guys provided everything I could've asked for.

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by MK on 05/31/2022

I bought a Toyota Corolla Hatchback at Owings Mills Toyota and everyone there was very helpful from beginning to end. Hassad was my sales person and he was very polite, answered all my questions. I got a good price on my car and when I go to buy another, I will contact them first.

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by Alicia W on 04/08/2022

Arbaz provided me with the best support and intel when it came to choosing the right vehicle. He was polite, empathetic, and all around a joy to work with. He loves his job and it’s shows in his work ethic. He need a raise!

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by Beggeldi O on 04/05/2022

Best Toyota dealer I ever seen in USA. First of all I want to thanks Mr. Brain Park for his help, he did great job with finding this car for me and doing all necessary documentation jobs. Everything was completed on time and my family is happy now. If i would plan to purchase my second Toyota i definitely will visit this place. They gave me good deal for this hot car and offered me good trade in price for my old Toyota Highlander. Great job, thanks everyone.

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by Dee Melendez on 03/26/2022

My experience buying my new 2022 Toyota Rav4, Hybrid was a pleasure. Joey Cheng was an outstanding sales professional. Bought the vehicle while still on a ship inbound from Japan. Joey kept us updated on where and when the vehicle would come in. Didn't wait long. The SUV was beautiful and prepped nicely. My financing was handled by Stephanie and let me tell you, she went above and beyond to get me an awesome deal. I especially loved the support that Toyota showed to the Ukraine Country. My Prayers go out to all caught in this Crisis. Heritage Toyota in Owings Mills has got a customer for life.

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by VivJ on 08/26/2021

Today I brought my car in for a service appointment. The light had come on indicating service was needed, I thought. Initially, I saw low tire pressure and charging system. I put air in tires, and made an appointment. Eric Tossman, the service agent spoke with me, went to the car and went to check the car. The service light was on, but I could once again see my pedometer. Eric told me the purpose of the light and I told him that I would not need an oil change for another 2,000 miles as indicated on the sticker. Mr. Tossman could have sent my car in for “anything “ and charged me $$$, but he was honest. I did not owe anything. He reset the reminder Yes, this is detailed but I want to share my experience. This gentleman was kind and honest. Heritage is fortunate to have him on their staff.

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by Marvin De Velde on 01/31/2021

Evon Green is a fantastic salesman. When I visited the dealership, his friendly greeting and smile was very welcoming. In addition, he was very patient and understanding in helping me to find the best deal possible for me. I felt as though he was not just looking for another sale, but was willing to listen and work with me in order to meet my needs. He also went the extra mile to follow up with me after I purchased the car to see how I was enjoying the new car. Evon really demonstrated customer service in a very high and professional manner that makes me conclude that he is an excellent salesman.

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by Do not trust CPO price on 12/17/2020

They've got cars posted on edmunds claiming they are certified pre-owned, but when you negotiate OTD price, they add $1495 to certify it to the price posted on edmunds. Refuse to itemize their offers during negotiation as well

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by Dave S on 09/30/2020

My wife and I were looking to purchase a 2020 Camry. We decided to stop by Heritage Toyota Owings Mills just to see what was on the lot and do some price comparison. I had been shopping on the internet, so we knew what we wanted in advance. While we were browsing a sales rep approached us, Brian Parks. We told him we were just looking, so not being pushy, he stood away while we were looking. We then started a conversation. We told him what we wanted to see, so he directed us some cars. We didn't like anything we saw on the lot, so he ask to go inside. He would look on their website and show us some more vehicles. After awhile and not seeing anything we liked he came upon a Camry that fit everything we were looking for. Price, color, accessories, but it was in another lot. We decided to go with him just to look and we were impressed. No high pressure sales just listening to our needs and helping us find what we wanted. I will give Brian Parks a five star rating for his service. If you are looking for a Camry I would highly recommend you look Brian Parks up at Heritage Toyota in Owings Mills, MD. The only thing negative was after Brian made the sale we had to sit and wait too long to get to talk to finance.

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by Vanessa Chen on 05/23/2020

We purchased a very nice Toyota Camry at Heritage Toyota in Owings Mills. We were very pleased and satisfied with our salesperson Stephanie Shi. She was very helpful, courteous, took care of us throughout the whole negotiation. Stephanie and the team (Sales Manager Darrin Porter & Finance Manager Carlos Guzman) made it a smooth and money worth buying experience. Great team work. We would definitely rate this dealership as the best to do business with and highly recommend Stephanie Shi.

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by BuckeyeJKH on 12/26/2019

It can be quite the challenge finding a dealership with an active Internet sales staff, most the time you get an automated email and any further emails going over a framework to a potential deal is met with lackluster response or "you have to come in before we talk numbers" So, the lone positive aspect of our recent trip to Heritage Toyota Owings Mills was that the Internet sales team. Being over an hour and a half away, we figured there was enough confidence that traveling so far would yield a positive transaction given the quick, responsive and professional nature of our email exchanges. What started to turn this experience south was when the sales manager (Mr. Jermstad) took a look at our trade-in and proceeded to down talk the manufacture and how they have come down in quality and not holding on to value. He asked us on a couple occasions if the car had ever been in an accident while rubbing the back door edge commenting how it sat compared to the body of the car. (hint for those playing at home... it has never been in an accident) When compared to the other side of the car, which looked the exact same, the comment was made that "maybe that's how they are made" to further try and discredit the manufacture or show a perceived "flaw". After test driving the new Toyota (all good!) and getting to the fun paperwork, once I saw the trade-in allowance, I knew this deal was on shaky grounds. Not being an extraordinary amount off the mark, Mr. Jermstad came back over and conveyed we should go sell the car privately as he couldn't do anything further to help. The main concern here is that the dealership provided a "guesstimate" number via email which takes the VIN, total mileage and maybe some options and select "fair" as the condition. "Fair", as a condition as it states in a small paragraph below the term 18% of cars would fall into this category where there are cosmetic or mechanical issues. Our trade-in was less than 5 years old, no cosmetic issues (no major dents, dings, curb rash) brand new tires... and nothing mechanical, service records to back it all up. The car should be considered "good" to "very good". The ultimate kicker here being no one actually got in the car and took it for a drive... it was a 2 minute walk around by Mr. Jermstad and that's all she wrote! If we would have known that our trade-in would get massively discredited it would have saved us a long round trip.

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by Jojason on 09/22/2017

This was the second time I purchased an SUV from this dealership, and it was another wonderful experience! Carlos Subido was very accommodating, patient and knowledgeable. He worked really hard to look for the car that meets my specifications, and consistently gave me updates on the search process. He was able to give me a very good deal without pressure. Very happy with his excellent service. Thanks Carlos and Heritage Toyota!

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by Roel2005 on 09/21/2017

I love my 2017 Rav 4!!! I would like to thank Carlos Subido for his exceptional job in making my buying experience smooth sailing. He is very informative & he was answering every questions of ours patiently. We will be coming back to Mike one heritage Toyota for the years ahead.

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by lovleyme on 09/11/2017

Heritage Toyota Owingsmills is a great place to purchase your vehicle. I was please to with the great customer service & professionalism of the my sales consultant Derek Booth. I would definitely return & refer family & friends

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by stefaniewolfe on 06/28/2017

Our experience with Heritage Toyota Owings Mills was EXCELLENT! Huge thank you to Tom Gasper & Dan Matysek for their guidance/assistance. My husband and I were looking to upgrade our current vehicle but undecided as to which Toyota 4Runner trim level to purchase. The staff was very knowledgeable allowing us to make a well-informed decision, and we LOVE our new ride! Attentive, informative and genuine, these guys are the best in the business. Thank you a thousand times over! - SW & JW

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by 1031Hallowseve on 02/06/2017

Absolutely love my new Rav4! I had been searching for about a month at various dealerships for the right Rav4. Out of all Toyota dealerships I visited I only went back to one: Heritage Toyota. There, I felt I was not wasting my time. No fast talking or pressure. The salesperson that helped me was Derek Booth. Derek was extremely helpful when it came to explaining the different trims and prices. If it wasn't for his help, I might have been still looking around at dealerships. I wouldn't trade my Rav4 for anything in the world. I'm so glad I went to Heritage Toyota in Owings Mills.

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by kahneyjl on 01/29/2017

The entire experience (start to finish) at Heritage Toyota/Owings Mills could not have been better. Friendly atmosphere and our Sales Specialist/Levi Lafferty could not have been more accommodating. He is very knowledgeable and professional. We have purchased several Toyota's from numerous dealerships in the MD/VA area over the last 10 years and this was the best car buying experience we have ever had. 2nd to none. We will return to Heritage Toyota/Owings Mills on our next purchase. Thanks to Levi and the rest of the staff.

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