Heritage Subaru Owings Mills Car Dealership Owings Mills Maryland | Edmunds
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Heritage Subaru Owings Mills Sales Reviews

Sales Rating:

Third time's a charm-Best buying experience ever on my 3rd Subaru!

Written by subieluv4life on 02/05/13 03:48:18 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I had a 2009 Subaru WRX Sedan with 118,000 miles on and 2 more years worth of car payments left. I also had just received a promotion at work that would add extra drive time on my commute. Looking at the required maintenance on my current vehicle, and realizing what it takes to maintain a performance car, I knew I had to look at getting a more practical vehicle that would support my new lifestyle. I did my research, knew what I owed, what the value of my current vehicle was, and what I was looking for. I wanted a new black Subaru Outback 2.5i with a 6 speed manual transmission and started looking on-line at the dealerships in my area. I was shocked to find that my potential new car was at Heratige Subaru and quickly asked for an on-line quote. Literally minutes later, I received and email from Heratige's facilitator, Greg F., that he would call me as soon as he had access to a computer. I was limited on time and getting ready to leave for work and after soft responses to my inquiries from other dealerships in the area, I didn't think much of it. Per his word, I got the call from Greg immediately~ no need for an on-line quote! I felt as though he listened to my needs, knew that I was a returning Subaru customer and was candid and prompt in scheduling an appointment with me to come in that worked for my schedule. Upon arrival to the dealership, I was impressed with their inventory. I had scoured other dealer's selection and didn't feel they had enough of what I might be interested in. I was greeted by Greg who quickly introduced me to quite possibly the sweetest and most respectful sales person I've ever had~ Bob F. Bob was calm and no pressure. He took my information, listened to my needs, and already had everything lined up for me to test-drive the car. After driving WRXs for 7 years, I knew I wanted to see how I would handle a different driving experience. He gave me ample time to drive the vehicle and took me on various terrain so I could see how it responded differently. I laughed when he joked that I was driving cautiously for his sake! I truly appreciated him letting me explore the handling and bigger body style, knowing that I've been in a WRX for so many years. I was sold! Bob never once tried to upgrade me or change my mind on anything. He treated me with the utmost respect in knowing that I was a returning Subaru customer, knew the brand, and that this Outback was what I wanted. He made my buying process seamless, easy, and absolutely stress-free. I was then turned over to the Finance/Business Manager for information about MileOne programs that may suit my needs. I regret that I don't have this gentleman's name to share, but he was fantastic. He took his time in explaining the various programs, how they would effect my monthly payments, what I was looking for in coverage based on my past maintenance experience, etc. Again, I never felt pressured to sign up for anything I didn't want or to over extend myself financially. I ended up with a plan that suited my needs, an amazing finance rate, a fair trade-in value on my current vehicle, and an incredible deal on my new car. I work in the customer service industry and my expectations are extremely high based on the level of service that I strive for in my day to day business so I expect nothing but the best in my personal dealings. The Heratige Subaru team delivered on every front! I am a Subaru owner for life~ that's a given, but the quality of service I received, the absolute respect I got as a returning customer, the amazing inventory, and the overall buying experience at Heratige Subaru will always be a landmark for me in excellence. Bravo to the team at Heratige Subaru Owings Mills! Sincerely~ SubieLover4Life

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Hi subieluv4life. Heritage Subaru Owings Mills would like to congratulate you on your new Subaru ! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Outback as you settle in, please donít hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

  • By mileone
  • on 02/07/2013
  • 09:53:13 AM PST
  • (dealer response)
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