Heritage Chrysler Dodge Jeep Ram Owings Mills Car Dealership Owings Mills Maryland | Edmunds
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Heritage Chrysler Dodge Jeep Ram Owings Mills Sales Reviews

  • 11212 Reisterstown Rd
  • Owings Mills, MD 21117 (map)
  • (877) 875-3072
  • Chat with Dealer
  • Awarded in 2017
Sales Rating:

I Went to Jared!

Written by buyermwc on 10/14/16 12:47:14 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

And I am so glad I did! Buying a car can be a stressful experience. However, Jared Wright’s optimistic attitude, knowledge about the vehicles, insight into the financing process and wonderful sense of humor helped to make the process much more enjoyable. After making an initial inquiry, the Sales Manager connected us with Salesman Jared Wright. Jared was easily able to answer questions about the vehicles – from the differences in the package options available, to gas mileage, to resale values, to estimates for add-on options, etc. We threw a variety of questions and concerns his way; he patiently listened, provided the answer immediately, or went to find the best resource to provide the information asked. Our meetings with him spanned several days, and he still maintained his good humor and “we can do this” attitude. We finally agreed on a vehicle and terms, had the paperwork printed and realized we had an additional request that required re-work. Sales Managers Jeff and Ken extended extra effort to see that the new request was accommodated. Throughout the process Jared interfaced with everyone from the Sales Managers, to Tony in Finance and Brent in Service, diligently working to ensure we received the terms we wanted and that our vehicle was prepped and ready as soon as possible. Jared even took the extra step of going back into work after he was off for the day, to retrieve our vehicle once it was ready and personally deliver it us. I cannot say enough good things about his professionalism and work ethic. He demonstrated his desire to guarantee his customers are happy with the car buying experience and ultimately their purchase


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Yes

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Good afternoon! In response to your review, I want to take the time to thank you for praising our dealership. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction! I will be sure to share your feedback with Jared and the team! Thank you again and have a great day.

  • By ilovemileone
  • on 10/20/2016
  • 11:05:40 AM PDT
  • (dealer response)
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