Academy Ford Sales
Customer Reviews of Academy Ford Sales
Undisclosed Flooded Vehicle Sold
byon 06/18/2022
In May of 2022, I purchased a used 2020 Ford Transit from Academy Ford that was in a flood. This information was not disclosed prior to the sale. Approximately two weeks after purchase, the vehicle broke down and was taken to an out of state Ford dealer for service, that NJ dealer indicated the rear differential of the vehicle needed to be rebuilt and that the van was in overall poor condition. The NJ dealer shared pictures of van’s underside showing the vehicle still covered in mud, only visible when on a service lift. I was told the vehicle should not have been sold in its current condition. The van was towed back to Academy Ford and is currently “waiting for parts”. This is a service van for a small business, and it has been in the shop for half of the time we have owned it and there is no proposed return date. I believe l was taken advantage of. The vehicle sold to me was misrepresented by Academy Ford. Tom the GM has not returned any of my calls, he turns them back to Irvin, the Sales Manager, who continues to recite the company line that the ‘vehicle will be repaired under warranty and there is nothing else they can do at this time, the van is mine and they will not take it back or renegotiate the sale price.’
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Ford Protect Maintenance Plan Service
byon 01/02/2020
Made appointment for 10,000 check up. Everything went well. Found out that I needed lug nuts for wheels on a Fusion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My experience
byon 10/11/2019
Professional Explained my repairs in detail Interested and adhered to my concerns regarding my horrific experiences with previous dealerships who charge me for repairs that were not needed and they did not perform the services Advised me of repairs that were highly recommended and those that were not needed As of today, my vehicle is performing better I no longer smell fumes Better gas mileage I feel safe I’m pleased with the service received at Academy Ford. I hope to be able to continue to receive excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful Service
byon 07/26/2018
While having my car serviced I was given a loaner car. I fell in love with the Ford Escape that I was given. So much so that I went back and purchased one. Alex, the salesman was wonderful. He made sure that I understood all of the features and followed me home so that I could get both cars home safely. He also called to follow up on the purchase and to see if I needed anything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Academy Ford Service is the greatest !!!!
byon 06/27/2018
We service our entire fleet of Ford vehicles with the service team at Academy. They are always helpful and quick to address our service needs and concerns. Our entire fleet is now Ford and we no longer have issues thanks to everyone at Academy Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long term customer
byon 05/01/2018
Great service wonderful family atmosphere
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/11/2018
Service was quick and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Academy is the best again.
byon 04/08/2018
We had such a great experience our first time at Academy a few years back, that we were sure to come back this time. Once again, we had a great experience getting a great car at a fantastic price. The team that we worked with was very accommodating, and everything went smoothly. Even closing on the car was very efficient and fast. We will definitely be back to Academy next time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 04/06/2018
The service was excellent. My only critique is that now the TPMS alert. When they rotated the tires they forgot re-calibrate the TPMS (Tire Pressure) system.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 03/21/2018
Even though I had a Ford family discount, Rich made me feel like I got the family treatment. He went beyond helping me get the car I wanted. I recommend him and Academy all the time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Academy Ford of Laurel - Outstanding Sales and Finance Team.
byon 02/26/2018
Outstanding salesman with equally outstanding sales management and finance personnel. Rare to say it was a pleasure going through the car buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always Awesome Academy Ford
byon 12/22/2017
The entire Academy Ford experience has been fantastic - from buying my Explorer three years to every routine maintenance visit. I drive about 45 minutes to get here - they’re that good. I’m never pressured, the staff is always friendly and helpful, and I get a great value. Keep it up!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Academy Ford
byon 11/27/2017
My sales person was courteous and kind, the sales manager was excellent and understanding, and my new vehicle is the best one I’ve ever owned.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms
byon 10/16/2017
The customer service representative Jennifer was excellent in communicating with me. She listened without rushing me. She was very pleasant to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent team
byon 09/23/2017
The team on site is very polite and helpful. They were professional and did exactly what was requested.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest Service
byon 08/27/2017
Very courteous and I honest about what was going on with my truck. I would definitely recommend to others and glad I have a service center close to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 08/14/2017
The service department and body shop at Academy Ford was excellent - very communicative, friendly, and helpful. They did a great job and the work was done promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good consistent sales service.
byon 08/14/2017
I have bought a couple of cars from Academy Ford recently. Their sales personnel are a professional team that makes sure your sales experience is a positive experience. They run an efficient operation.Mr. Lopez and Mr. Young were great to work with. Joe Dabbs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service - skeptical on car itself
byon 07/16/2017
Kevin and staff were excellent as always. They found the problem, fixed it, and got back to me in a timely manner... The only problem is the vehicle - many more problems than expected (car was towed in for a different problem yesterday). Can we say lemon?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Academy configured the car the way I wanted it
byon 07/08/2017
I decided to buy a Ford Fusion Hybrid and searched the local inventory, but the offerings were either too bare-boned or too blinged-out. The closest model I wanted showed up at Academy so I came over to look at it. It was perfect except for one feature, but Academy was able to change that to what I wanted at little additional charge. Bottom line, I drove away in the exact car I was looking for, and Academy Ford made that possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Regular Service, Oil Change
byon 06/30/2017
Academy Ford serviced my car efficiently and let me know the condition of my car so that I can plan future work as it becomes necessary. The service folks welcomed me, remembered me from past visits and made me feel that my business was valued and my car well cared for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments