East West Lincoln
Customer Reviews of East West Lincoln
Outstanding Lincoln dealer in Maryland/DC/Virginia area
byon 02/28/2019
This is long, but I'm posting it for anyone looking to buy a Lincoln in the MD/DC/VA region. I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus). I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign). There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different. Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process. Here're some of the reasons why the sales experience was so good: - I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer. - Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot. - To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month. - When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time. - In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen. There's more, but these are some examples of the incredible experience I've had with them so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant and satisfying experience
byon 06/16/2016
Certified Pre-Owned; Salesperson was professional, courteous, and knowledgeable; took the time to discuss available purchase options.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Really Really Listened
byon 05/09/2016
Used Ford Escape For once in my life when purchasing a vehicle I believed two things happened to me that are priceless to me; 1) The Management and sales team listened to my requests - really listened - then gave me exactly what I wanted 2) I felt that they were more interested in successfully satisfying my needs and wants - and not just sell a car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/23/2016
Purchased my second MKZ. This time I got all the bells and whistles. I love how this car handles. This is my third time buying cars from East West Lincoln, I really like their overall customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
This is how car buying should be.
byon 11/26/2015
I purchased a 2007 Lincoln MKX. I worked with Chevist Mitchell, and all I can say is I've never had a great car buying experience til now. The process was smooth, everything was explained to me and this made me feel very comfortable about my purchase. Chevist simply listened to a few needs I stated I would like met with my vehicle. Now I am in a vehicle that over exceeds what I asked for. This vehicle, found for me by Chevist, exceeded my needs and checked off all my wants. The features my car present directly affect my family in a very positive light. I will surely be back and with friends and family. I have joined the Lincoln/Ford family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
MIC purchase
byon 08/26/2015
Service was excellent. Gold Coldwell has been my salesperson since 2007. I am really treated with respect and I cannot say enough good things about him and the wonderful service he has provided me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place to buy a car
byon 05/20/2009
I have been in the market for a used 2008 Mercury Milan I-4 premier for my fiance. The car has great dependability ratings and great crash testing ratings. I had set my price range and maximum allotted miles the car could have.... bottom line I had been burned at many dealerships saying the car was on the lot and it wasn't, then having a sales person try to sell me something that I didn't want. At East West, I called and spoke to Don Caldwell about a used car. He is a straight shooter. He told me the car would be clean and ready for me when I arrived. I got to the dealership and they had washed the car as promised and they were NOT PUSHY AT ALL..... major plus. No hidden costs. The whole transaction was very smooth and transparent, what you see is what you get.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes