Rosenthal Acura Car Dealership Gaithersburg Maryland | Edmunds
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Rosenthal Acura Sales Reviews

  • 623 N Frederick Ave
  • Gaithersburg, MD 20879 (map)
  • (855) 456-1366
  • Chat with Dealer
Sales Rating:

Arrogance is UGLY!!

Written by bjblackout on 11/25/11 09:04:04 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I went to test drive a car that I saw on and was suprised to find out the price advertised was not the price at all. I actually questioned it like anyone else would do and the manager of the dealership actually looked me in the eyes and told me that the price advertised is just to get you in the door. I have bought 13 cars in the past and have never been so appauled in my life. He also told me people in this area do not negotiate prices and offered the car to me at $200 off sticker. He said all this with a straight face. I then dealt with the used car manager and he goes on to tell me that the car I was looking at was priced to sell but I get on a week later and its reduced $1000 less than what they told me was their best price and still sitting on their lot depreciating. The sales people and management at this dealership are a complete joke. They are arrogant and really act like they do not breathe the same air you do. I left their dealership and went to another dealership and bought the same car in two hours. I actually negotiated a fair price and got a decent price for my trade. I really have no idea how this dealership stays afloat. I belong to a car club and am telling everyone about my experience at this place. References are your best sales pitch and if I have anything to do about it I will tell everyone I know to steer clear from this money pit!! Please don't waste your time with these [violative content deleted].

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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