Norris Acura West Service Reviews
Print | Edit this listing

Norris Acura West Service Reviews

  • 8559 Baltimore National Pike
  • Ellicott City, MD 21043 (map)
  • (866) 952-5007
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating Worst experience ever By DKaush82 on 11/22/16 03:31:21 PM PST
Recommend this dealer? No

I had the worst experience ever at any of the Acura dealers you could ever have. Acura Dealerships are meant to be one of the most premium car dealerships but this one is a total bummer. We took our car there for a B1 service which happens to be a quick service but it took us 2 hours. I understand i...
Read the full review

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never use Norris Acura West Service - Poor Quality By edmunds49 on 11/25/12 09:45:57 AM PST
Recommend this dealer? No

I took in my 2003 TL to Norris Acura West in Ellicott City, MD. I drive 60 miles to the dealership because have they have the highest customer rating but never again. The service department ran a diagnostic on my car headlight and informed me it was only the bulb that needed replacement. I had two ...
Read the full review

Service Rating Fine Experience By kevinbuck on 10/25/12 07:06:53 AM PDT
Recommend this dealer? Yes

I recently took my 2010 TL to Norris for a scheduled oil change. I had recently received a birthday offer for a $20 oil change, so obviously the price was great. They asked if I wanted to have my tires rotated, which I replied to in the affirmative, since I want to make sure they are wearing evenly....
Read the full review

Service Rating Norris Acura Crashed Our Car By crhi on 09/16/12 06:09:41 AM PDT
Recommend this dealer? No

We have both our CL and MDX serviced at Acura only. On the whole we had good experiences with Norris since 2008, much better than with another local dealer. However, in the last year things have changed for the worst. New tires were installed backwards on our CL. We found out when we took our car in...
Read the full review

Service Rating Warranty?? Not so much... By dadasracecar on 06/26/12 06:36:13 AM PDT
Recommend this dealer? No

I purchased a 2010 VW GTI from Alex at Norris Acura West. The negotiation was quick and reasonable. We agreed on a price I picked up the car that weekend. It was clean and the experience was pleasant and quick. I was told that MD required a 30 day warranty on all used cars. On a weekday evening nine...
Read the full review

ADVERTISEMENT
ADVERTISEMENT