Service Reviews - 615226437

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Dealer Service Reviews

Service Rating:

Unhappy consumer.

Written by harryv2 on 12/27/12 05:07:10 PM PST Go back to Service reviews
Recommend this dealer? No

My 3 year old SRX with 63,000 miles. I have had all the maintenance recommended for the car at Miller, oil changes ect. About 6 months ago my oil light came on and I took it into Miller Cadillac in Ellicott City MD. My oil was 4 quarts low and it was determined it was burning oil since I was not yet due for an oil change. I took my car in every 1,000 miles to check and when my oil was 3 quarts low after 3,750 miles they determined it was within Cadillac guidelines and it was fine. Last week not only did my oil light come on but my engine light also came on. I took it in and they gave me another run around answer and now I am suppose to take my car back in every time it is 1 quart low. I have had lots of cars for over 100,000 miles and none of them have burned oil. I thought I was buying a high end car but I was mistaken. My recommendation, buy a Honda my wife bought an accord the same time I bought my Cadillac and I should have done the same.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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