Apple Ford Lincoln

by DJ on 08/17/2021

I bought a used vehicle recently and was told less than a month after that I need to replaced two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office, all I was told is that they can’t do anything about it.

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by Lace on 06/28/2020

Where do I even start? First, the first words of the listing for my vehicle literally started with "CLEAN CARFAX...NO ACCIDENTS". Well, after test driving the vehicle in a thunder/lightning storm, I came back and began paperwork. After hours of waiting, I finally was handed the keys. Upon moving my belongings to my new vehicle, I noticed someone side swiped the rear passenger side door. They acted like they had no idea about it, even though it was covered in non-matching touch up paint (which also made its way onto my rear leather seat). I had the sales manager come out and have a look for himself, so it could not have been blamed on me and he said that I could bring it back and he would have his "master tech" fix it AND buff + detail the whole car again in order to try and remove a few other scratches around the vehicle. I had taken it back to the dealership, which is over an hour each way and after picking it up a few days later, it looked as if a teenager in his backyard attempted to fix the dents, scratches, and totally screwed up paint. There were runs/drips/lines in the paint, dimples in the bondo, and an overall orange peel effect on the paint. I had taken it back AGAIN and was told that they clay-bar'd the whole car plus buffed and waxed it again. The vehicle was not touched at all. Same issues were still there. I paid a paint correction company to fix it and they explained how bad it was and with the orange peel, there wasn't a whole lot they could do. I would have to have the whole rear door and rear panel repainted if I wanted it to look right. In addition to that, my adaptive cruise control + collision detection was not working. I told Jesse Nammack about this and I explained it was most likely the mounting bracket since you could feel the sensor was loose. He told me it was not a problem and he would fix it. After picking it up the third time (and being promised yet another full detail), he explained to me that they reset the whole system and he even took it for a test drive to make sure things were working. Not even five minutes after leaving, it stopped working and began throwing errors on my dash. While on my way to the vacation, I emailed him photos of the error on my dash and until this day I have not heard back. I just recently took it to a local Ford dealership using my warranty and paying the $100 deductible. They explained that the bracket was broken and the apparently the VIN in the module did not match my vehicle VIN. Well, that along with the front bumper being slightly off leads me to believe the vehicle was in ANOTHER accident that was handled outside of insurance and not mentioned in their listing or in person. I was also having problems with my sunroof sticking. They told me the switch was broken and backordered but they would call me when it was in. It's been 11 months and I've heard nothing back from them. As if that wasn't enough, a few days after purchasing my vehicle, it began to overheat and the AC quit working. The cooling fans died, but they did in fact replace those. The only proper repair that was completed. Be careful when going over your finance options too. They try to sneak in a Ford warranty into your payments and are not very happy when you notice. They DO NOT mention this at all until you mention it. I ended up opting for a warranty from another company due to the amount of electronics on the vehicle, but should not have given them another single penny. Their financing is also higher than anywhere else. I ran numbers before hand and was offered multiple finance options for 4% and the best they could do was 5.5%+ (give or take). My fault for not obtaining a loan before hand and being on a time constraint. Oh, and let me not forget how unprofessional the sales associate was. I believe her name was Leslie. I have worked retail and customer service previously for many years and cannot believe they would hire someone who literally has no understanding of basic customer service skills. Her phone call to me asking me to pickup my vehicle was highly unprofessional...to say the least. And to top it off, while *I* was attaching my license plate, Leslie was telling me about the Ford Explorer behind my vehicle. She mentioned a couple coming in to look at it for their daughter in college and were upset because the paint was different on the front fender than the rest of the vehicle. Leslie was laughing and telling me how absurd those customers were. Really?! I should have followed their footsteps and left without purchasing this vehicle! Guess Apple Ford has a habit of trying to cover up issues. So, it's been almost a year and I have never heard back in regards to the sunroof switch, adaptive cruise control/collision detection or my paint issue. Add all of this up and I should probably seek legal counsel, but I honestly don't think it's worth my time or effort any longer, so I will just leave my review for Apple Ford anywhere I can and steer anyone looking to purchase a new vehicle far away from this establishment. Last but not least, they sell your information out. I have never received any spam calls and I have been receiving multiple spam calls per day since my purchase.

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by Very poor rating overall on 11/15/2019

1. I spent a over 7 hours sitting in a very uncomfortable hard wooden chair in the open showroom for most of this entire purchasing ordeal. 2.During the purchase of my vehicle, my salesman tried to upsell a vehicle protection plan, then I was shipped off to the accounting dept where another salesperson tried to upsell additional car care protection plans that should have been included on a $96,000.00 vehicle. Finally I was moved over to the Sales Manager where he also tried to upsell an 8 year extended warranty plan. All of these people were nice enough but I felt like I was being unnecesarily pressured. It was definitely not an enjoyable car buying experience. 3. My Lincoln Navigator Reserve was not ready when I arrived to pick it up. I had to wait several more hours. 4. My vehicle had no gas so, to save time, I offered to take my salesman to the gas station innorder to fill the tank and then I returned him to the dealeship. 5. There was no customer lounge 6. There was no TV 7. There was no snack bar or beverages (not even bottled water). 8. Finally my brand new 2020 SUV arrived with 178 miles on the odometer. I was told that my SUV should have 50 miles or less and my salesman told me that my SUV would be transported by truck (not driven) from the dealership that was providing my vehicle. So I asked "who put the 178 miles on my vehicle" I have still received no response or explanation for the mileage from the Apple dealership. 9. Although my young salesman was helpful, he was still a trainee. Apple should have had the good sense to assign a more experienced salesperson to work with me during this purchase. 10. I was told by my salesman that I would receive copies of all paperwork regarding this sale-for our business records. I have asked for copies three times or more but have only received a small portion of the total paperwork. 11. Finally the comfort and treatment of Apple Lincoln customers is abysmal. As mentioned above, I was there for a total of over 7 hours sitting, often alone, in a hard wooden chair. The Apple Lincoln dealership could learn a lot from Mercedes Benz, BMW and Cadillac. They all treat their customers with care, courtesy and comfort. They also provide customer lounges with big screen TV's, free snacks, coffee, sodas and bottled water. I realize that there are circumstances that can cause delays but if a customer is delayed for any reason, the dealerships should make their customers as comfortable as possible. Not one person did that for me while I was at the Apple Lincoln dealership. Very poor rating overall.

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by Troy Willis on 11/09/2019

The entire staff at Apple Ford were great, they were all very informative and made my purchasing process fast and easy.

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by FordOwner on 01/01/2019

was in the market for a new Ford Fusion Energi. I called around and was contacted by Jeff after inquiring about their inventory. After a while we worked out a deal I told him I’d take it. I was doing this electronically as I was away for the holidays and wanted to pick the car up as a surprise to my wife. That was on Friday. I sent my ID and Insurance Binder and he told me I could do the rest of the paperwork in the morning. I contacted him Saturday and he said he was swamped and would do the paperwork later. Well long story short he never di. In fact he lied about even having the car. They didn’t even have it on the lot. And he had previously told me they did. I contacted the Internet manager who was also untruthful. He started by telling me the car had been sold. I said yes it should be to me as Jeff said he would I’ll it four days ago. Then after he did some “checking” he told me that they hadn’t even received the car and they couldn’t sell it to me. How could it be “sold” earlier and now not in stock? I then called and spoke with the sales manager. The direct quote after explaining what happened was “What do you want me to do about it now?” My last five vehicles were Fords. By far the worst dealership. Run away!,

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by newreview on 06/07/2018

Very friendly and helpful staff. Made everything easy!

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by MikeScan on 03/07/2018

(Outstanding experience w/ Ned at Apple Ford) Today I visited Apple for the first time since my brother-in-law purchased a new Ford Expedition to tow his camper with a few years ago. Well, when I arrived there was a nice greeting at the door and a respectful gentleman named Steve who welcomed me then introduced me to Ned (per my request) to speak further. I was extremely impressed with the conversation that Ned and I had. He was very informative, cordial and helpful. So for that reason, I wanted to take a moment to share my personal experience at Apple. I do typically reserve my reviews as they consume my time. However, it is when I am impressed the most that I take the time to write in order to help others. Ned, I enjoyed the opportunity to meet and speak with you. Without any hesitation I would certainly recommend your professionalism to anyone that would like to be treated well when looking to purchase a vehicle. Thank you again Ned.

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by Ronnie77 on 02/11/2017

This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these [non-permissible content removed]

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by davaeth on 12/12/2016

We put a $1,000 deposit down on a truck. The truck was clearly marked sold but your people sold the truck out from under us. I put the deposit on it on Saturday and we were coming to get it tonight (Monday). So much for that! You just lost a customer for a $50,000 sale. We will be going somewhere else to purchase a truck.

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by ford4life9 on 06/06/2015

Dealer for life requires your experience at a dealership to be positive. Requires the salesmen to have integrity, be honest and respectful. This dealership has nice cars, a nice facility, but lacks the salesmen to make this a 'dealer for life'. They use the same dishonest tactics any other dealership uses by doubling up on the 6 additional charges and they'll only change it if you catch it. They won't give you fair value on your trade-in, claiming new tires or new brakes need replacement. And finally, if they are busy, they'll insult you until you're out the door. Awful place at car dealership standards. Never going there again, even if my car breaks down nearby.

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by cfranke on 03/04/2015

My salesperson was Barry Jones and he did an excellent job, as did the other people at Apple Ford

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by jefcobra on 02/28/2015

My sales person was very friendly, helpful, and knowledgeable through the entire buying process.

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by Chris21047 on 01/04/2015

Gary is a wonderful salesman. He took the time to make sure I got exactly the vehicle I needed. I was treated with respect throughout the process. I saved a lot of money and time and got a great interest rate as well. I highly recommend Apple Ford to everyone in need of a vehicle.

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by hopper56 on 12/18/2014

Great group to buy from, they go beyond the norm to make you feel welcomed in making a deal.

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by motoradder on 10/09/2014

My salesperson Chris and the finance person Taiz were both excellent.

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by flipperdog99 on 09/30/2014

We had an excellent experience buying our 2015 Explorer. Jeff and Phil on the sales staff were most helpful and efficient. Tim in finance got us a terrific rate. Thanks to everyone, Ken & Anne

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by ValueDry on 08/05/2014

Everything went smoothly start to finish. The salesman, Scott T was very helpful and easy to work with. He answered all of my questions and was thorough and communicative during the entire process. I look forward to working with Scott in the future.

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by Susan8877 on 07/07/2014

Great service, lots of different people involved in making sure I was one hundred percent happy with the car I was choosing. I feel like I got a really great deal and everyone was excited for me because I love the car I bought.

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by robydi on 06/06/2014

Bought a 2014 Raptor that turned out to be a lemon and Ford is buying it back. Scott R, sales manager, wants me to WAIT 8-12 WEEKS for a new truck, but would NOT sell me the truck they had SITTING on their lot. He stated that the lemon WAS FORDS problem and NOT APPLE FORDS problem. Apple Ford's CUSTOMER SERVICE IS NON EXISTENT!!! Scott is a TOTAL [non-permissible content removed]. I was at the dealership for SEVERAL MONTHS trying to get my truck fixed and told Scott to put me in the new truck, but he refused. Curtis the service manager was great while my truck was there for over 45 days out of service. Talked to Chip the owner and he was not very responsive to what I had to tell him. If you want GREAT customer service DO NOT GO TO APPLE FORD!!!!! WORST DEALER EVER!!! I own 47 Super Duties for my construction company and this will be THE last ford I buy. Called Lynne at Ford and told her about this and she said the dealer is a franchise and they are SUPPOSED to do the right thing for THEIR customers, but they can make their own decisions. Obviously Chip has NO CONTROL of his sales manager and lets him make all the decisions for the dealership. Sad to see an owner has no control of his OWN dealership. One can see who really wears the pants at that dealership and sadly its NOT THE OWNER...

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by lepress on 04/03/2014

Sales representative Bob K. could not have been more helpful or courteous. I am satisfied that we paid a fair price for our new 2014 Ford Fusion and I am already familiar with the fine service department. My next Ford will certainly be an Apple Ford.

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by wkm1 on 03/03/2014

Good sales experience began with Jesse N. and continued through the business manager and financing. Jesse was extremely knowledgable and detail oriented. He provided an exceptional customer introduction to the new features and technology in the Fusion Titanium prior to leaving the lot.

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