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Do Not Deal with Toyota of Bowie

Written by honestabe3 on 09/29/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My wife and I wanted to purchase a Scion Xd. We got a loan from Bank of America (direct loan), was sent to Toyota of Bowie (BOA's "preferred" dealer), so we'd have a better rate on the loan and picked out a car. The car we wanted was ready in a couple weeks, so we headed back to Bowie Toyota to pay for the car. Nightmare. Even with a direct loan already from Bank of America, and a letter from Bank of America that said expressly for the dealership NOT to run our credit again as the loan was already made, they underhandedly did so. I can't make it clear enough to you that we continually said we did not want any further credit checks, and we were never presented with anything that said "credit application," as the dealership would later claim. The Financial Manager in charge of the transaction was LLL AAAAAAA, who although telling us he'd been doing his job for 5 years, didn't even know how to process the Bank of America Loan. We hold this man absolutely responsible for Toyota of Bowie's poor performance. Now, we have more credit hits for absolutely no reason. Thanks, LLL, you're a [violative content deleted]. A [violative content deleted] in a never ending line of bad car dealers. Beyond that, I'd only say that the salesman was fine, but that's not really important because Scions are haggle free, so there wasn't much he was going to do or could do to sell us more than we'd wanted. We'd done our homework. We'd already "built" the car online. HOWEVER, Toyota of Bowie, in all their game playing, did try to get us into yet another tiny, windowless office to sell "undercoating." No thank you; we built the car online. We'd done it all. I would recommend NOT going to Toyota of Bowie. They are just an [violative content deleted] dealership. Even after working with the Customer Service Manager (whose "welcome" letters are given out with her own name misspelled), nothing has been resolved. They erroneously got a credit inquiry placed on the credit reports in an attempt to steal the loan and they'll do nothing about it. I can't help but to call to mind the word...[violative content deleted]. Good luck if you head there. Keep your eyes open and be ready for everything. And last of everything...slowly! Because you'll sure find it a huge task to get Mr. AAAAAAA to explain anything or move slowly at all. If you're going to spend 18 grand on a car, you deserve to do it right for yourself.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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We are so sorry to hear about your experience 3 years ago. Please know that much has changed, especially as of May 2011. We hope you will give us another chance in the future. Have a great summer. Heather

  • By cpautos
  • on 08/11/2011
  • 12:30:48 PM PDT
  • (dealer response)