Service Ourisman Volkswagen Of Bethesda Car Dealership Bethesda Maryland | Edmunds
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Ourisman Volkswagen Of Bethesda Service Reviews

  • 7001 Arlington Rd
  • Bethesda, MD 20814 (map)
  • (877) 483-0634
  • Chat with Dealer

Service Reviews

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Service Rating they apparently can't figure out if your engine is about to fail By melissavw on 12/22/17 02:25:15 PM PST
Recommend this dealer? No

If I could give zero stars for their service department, I would. Took my car in after it failed and left me stranded. They said if I paid $1029 that my car would be good to go. Spent the next week with my car in the shop, and every day they gave me a different reason my car was having the exact ...
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Service Rating Poor service and waste of time By timghazzawi on 01/22/17 07:27:53 AM PST
Recommend this dealer? No

I have made two online appointments with the center in Bethesda, both times for relatively simple services: mainly an oil change and low tire pressure. I also needed to have the suction pump and side mirror light bulb replaced, but was notified in advance that those parts would need to be ordered an...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great service By BriannasVW05 on 04/16/15 06:20:32 PM PDT
Recommend this dealer? Yes

Came in because my car wouldn't start. Dropped it off before I left for a week for work, when I came back it was fixed and running perfectly. Chris Curtis was especially helpful, I appreciate such great service after having terrible experiences at so many other smaller shops. Thank you to everyone a...
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Service Rating Punctual Professional and Personable By morrisbrl on 11/19/14 06:15:30 AM PST
Recommend this dealer? Yes

I have had my fair share of bad experiences at other shops so finally finding one I can trust (and one that is so close!) is a huge relief. I have brought my car to them twice, both times my car needed lots of work, once because of my cars age and the other because of damage I caused. Both times I e...
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Service Rating One month still no car & only one returned phone call By m_shirreffs on 07/21/14 08:05:51 AM PDT
Recommend this dealer? Yes

One month and still no car... >snip< UPDATE: From one star to four in 60 seconds flat. So the long story short: I originally published a one star review because of the incredible month-long nightmare with my car at Ourisman (formerly Martens). I went in today, sad and defeated, to pick it up I w...
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