Heritage Volkswagen Parkville

by Stylianos on 03/09/2024

I have purchsed multilple vehicles from Heritage and it is by far the best place to purhcase a vehicle. The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Charles, Naz, Harrison and Konstantine for all your patience and help. All of you made the purchasing experience so smooth and quick.

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by FG on 08/25/2023

The worst service department I have ever experienced. No updates on my vehicle for an oil change and looking at an electrical issue. It has now been 8 hours since I’ve dropped off my car and no one has called to tell me anything. When I dropped it off I was told a few hours. I have tried calling the service department and no one answers. Called back to schedule a service and magically a person picks up. They transfer me to the service advisors of the wrong car manufacturer. That person transfers me to the VW service advisors and again no one answers. Avoid this black hole of a service department if at all possible.

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by Barbara if Churchville on 11/12/2022

Raven Brown was wonderful to work with and very efficient. After some negotiating with the manager, we came to an agreement over the phone and they had the paperwork ready when I arrived. It was all very easy.

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by happyGLIowner on 01/31/2017

I recently bought a new Jetta GLI from Melissa Cole at Heritage VW of Parkville. Melissa was knowledgeable, patient, and incredibly considerate of my needs, wants, and concerns during the car buying process. She was able to show me how to use the car's features to meet my needs, and continues to communicate with me even after my car has been purchased to answer any questions. I highly recommend meeting with Melissa for your next VW!

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by IloveVW4 on 11/16/2016

I am usually not a fan of going to the dealer for service, but Matthew Wobbleton put me at ease right away. He was very courteous and professional and made me feel like family during my visit. I had my car in for regularly scheduled maintenance which I thought was priced very fairly and the car wash at the end really topped the cake. I will definitely be returning in the future.

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by AJ_york on 06/23/2016

I had a wonderful experience buying my new Jetta here. They gave me a great deal on my new car and my trade in, and were much easier to work with than the guys at the local dealership in York. The salesman Aleksey never treated me like an idiot or left me feeling taken advantage of, which is especially important to a single female making a car purchase. Very respectful and considerate treatment all around. If you've done your homework on car buying through sites like these, then go to them because the whole thing will be a breeze. I would highly recommend taking the drive to Parkville for these guys if you live in the York area!

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by shirleyc1 on 05/30/2016

I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you.

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by Teddy629 on 05/08/2016

Received a call from Melissa Cole at Heritage VW after looking for one on here. I told her which package gti I wanted along with a prefered color and she called me back to setup an appointment to come test drive it. Her and her sales manager worked very hard with the banks to get me approved bc my credit isnt the best and they came through for me

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by tster828 on 05/07/2016

This was the first time I picked out a new vehicle in years! Melissa made this experience a positive one from start to finish. I never felt pressured, her knowledge about VW's is extensive (as well as her knowledge about other competitors) and she took the time to listen & understand what was important to me in a vehicle. She ordered my family pizza since we were there through the dinner hour, she was attentive (the entire staff was) to our needs & she was the one that drove to another dealer to get the exact VW I wanted. I love my Tiguan & I would recommend Heritage VW and Melissa to anyone who is interested in purchasing a vehicle.

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by tombodanks on 04/07/2016

Recently bought a Certified Pre-Owned GTI from Heritage VW in Parkville. The staff were VERY knowledgeable about the VW brand and cars. The entire time I felt like they genuinely made an effort to satisfy my wants and needs. They were happy to negotiate to a price point in which I was comfortable. At no point did I feel pressured to sign a contract in which I wasn't completely satisfied. I received a credit rating, and an APR that wasn't to my liking, and searched for other available lenders; ultimately we were able to find an attractive APR after multiple attempts. I can honestly say that I have never had as much "fun" negotiating with any previous sales people for any product. These are good people and will work to take care of you. Thank you Mitch, Melissa, and Joe for making my experience one worthy of sharing to others - for all the right reasons!

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by newbeetleowner on 03/16/2016

Had a great experience with this dealer last night. Bought a used 2013 Volkswagen Beetle with very low miles. Only issue I had was that by the time I got to see the car, I had gone through three or four different sales people via website, email, phone then in person. Ended up with a great sales guy and we paid what we wanted. No pressure. Took forever though even though I paid cash, but paperwork is paperwork. Drove home that night, No MVA visits is a plus. I recommend the dealer. So far no issues to speak of. You do have to be persisitant if you don't want "extras".

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by jeisenm on 12/28/2015

we bought a 2013 used ford escape from the used car dealer on Harford rd. They have a separate building for used cars, but the salesmen also sell for Chrysler-Plymouth. We settled on the Escape priced at $15500. When we started to negotiate price, the salesman shut up and the sales manager took over. So all details of the deal were worked out with the manager. We negotiated the price down to $14700. The manager said "the deal is approved and loaded in the system". My wife had a 760 fico score so credit was not an issue. we moved to their office across the street (Chrylser) to finish the paperwork. This is where it went downhill. At this point I had to leave to go to work. When she talked to the f+i guy they had bumped the price to $16000 without telling her. They also added in enough junk fees for extra warranties and other stuff to bring the price to $19500. I am in the market for a car now and don't plan to visit heritage.

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by ZmanTDi on 10/09/2014

I have been having my VW serviced here for 5+ years now. I have a VW dealership just s couple miles away, but I drive 40 miles (round trip) out of my way to this dealership because of the quality of service, fairness in service costs, and mainly the honesty and commitment of the service members! I am treated well, and I notice they treat everyone with respect. I highly recommend this service department to anyone! I have been to all the VW service departments around, and this place has earned me as a loyal customer. - Roger

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by sirkusrock on 09/24/2014

I recently purchase a 2011 Ford Edge from the Pre-Owned sales department and I had a fantastic experience from start to finish. My sales rep Robert and the rest of his crew up to the finance and management were truly a pleasure to work with. They were honest, down to earth, and worked with me on every issue I had. They were not pushy at all and I could tell they wanted to find me the best deal. Closing the deal went swiftly and I was in and out with the car in just over an hour. They really take care to make sure their pre-owned cars are in tip-top shape. They ran it though a vigorous inspection and even threw on new tires. The car looked absolutely brand new and I look forward to working with Heritage in the future. I also checked out their main competitor in the area to test drive another Ford Edge and Heritage's customer service was far better and more complete than the other. Bottom line: You can't beat Heritage for a first-class pre-owned sales experience! Thank you Robert and your Team!

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by klyons85 on 07/07/2014

My 2010 VW CC Sport has been in the repair shop for nearly month. Erick the service manager lacks customer service skills. Promises call backs and doesnt follow through.i have opened a Customer Care case with VW America. My vehicle stopped running after two days of owning it (cylunder heads need to be machined). Its under the manufacturer warranty so I assume im not a priority.

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by rkde555 on 12/24/2013

I am so happy I dealt with Heritage VW. They were not pushy, but followed up appropriately to let me know they wanted my business. When my local dealer in DE didn't offer me the price I wanted, I went to Heritage VW in Parkville and they made it happen! Everyone was friendly and professional. They were transparent with the transaction and took the time to answer all my questions. I really appreciated their efforts and am extremely happy with my car. Although they are an hour drive from me, I am seriously considering sticking with them for service. Thank you Dave, Randall and Gabe for a great experience!

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by lisaf01 on 10/15/2013

After an awful experience at the Alexandria VW over the weekend, I was thrilled by how professional the sales and finance teams were at Heritage Parkville. I spoke with Jake C. twice by phone before I came in and he took the time to answer all of my questions. The car I was interested in was washed and waiting for us when I arrived. Jake was a pleasure to work with and I am the very happy owner of a new Passat!

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by janet68 on 09/09/2013

Ron M. went beyond all expectations when he delivered a truck 300 miles one way, just to make it happen. I am so pleased with the service we have received. I was skeptical about buying a truck over the internet and phone, but the truck was everything he said it would be.

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by TDIconvert on 08/26/2013

I test drove a Jetta and Golf TDI, wasn't hassled to buy either - the following week I received a follow-up courtesy e-mail from the sales consultant Jacob C. He didn't pressure me, but made himself available to help. I had already decided to go with the Golf and he found me the exact color I wanted very quickly. Everyone at the dealership was courteous and the whole process was fairly painless and swift. They were also flexible with the paperwork required for my trade-in vehicle which I appreciated.

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by Chuckbob on 08/13/2013

My son, daughter in-law and I spent 6 hours yesterday looking at their cars and working a deal on a 2010 Dodge Caliber (Stock# LP571506). We had the contracts, credit check papers, MVA power of attorney forms, Insurance Verification forms, and the car loan papers all signed and verified. When she handed them their check for the money down (it was a State Farm check), they report that Heritage won’t take a third party check (Even though they do insurance work through GIECO all the time and 3rd party checks are OK for body work). So we arranged that she would bring them “in good faith” a Bank of America check this morning at 9:30 am (since the bank was closed by that point in time). So, she shows up this morning at the agreed upon time with money in hand, only to find that the car magically sold the car to someone else after she left. Now keep in mind that this car had been on their lot since October of 2012 (per the Car Fax report) and it suddenly sold to someone else between the hours of 6 pm and closing. The manager (Woody) then tried the old “we can sell you this car here for the same price” bait and switch game on her. She walked out. I bought a 2000 Dodge Dakota from Heritage in Owings Mills in 2000 and they treated me great. So, I recommended Heritage to her and my son. But, the visit to their USED CAR site on Harford Road was a HUGE disappointment. All we heard was our corporation doesn’t take deposits on a car, we don’t take 3rd party checks, until the deal is finalized we can sell a car to someone else event though we have a signed contract with you. The shame here is they sold a car out from under a customer and the heck with good customer service or honoring a signed deal. The funny part is that I saw a 2010 Dodge Charger (Stock# LU285390) that I showed (via their site) to my wife and we were looking at buying it this Saturday. Well forget that thought. I will NEVER recommend Heritage to anyone ever again. I guess a lot has changed since July 1, 2000. Only George Washington’s image rules here now.

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by ables15 on 08/04/2013

This is by far the best place to by a car from! Our sales consultant Ron M. was awesome and very knowledgable about the vehicle. He worked quickly once the deal was made to make the paperwork process as painless as possible. Tavon the finance manager was also pleasant to work with. I will be back when it's time for another vehicle.

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