Customer Reviews of MINI of Annapolis
2022 mini cooper jcw
byon 04/03/2024
Great experience working with salesman Very professional snd patient helping me find “my car”
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service Always
byon 04/22/2024
MY Mini needed major repairs the Techs kept me informed during the entire process
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mini Countryman annual service
byon 04/15/2024
Did scheduled oil change and brake service. It was done quickly and efficiently, with a good report on results of multi-point inspection. Service rep Bryan was professional and cordial.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service Appointment
byon 04/09/2024
It’s easy to schedule appointments online. The checkin was quite smooth. I appreciated the video and written reports as well as the text message that alerted me that my car was ready to be picked up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 mini cooper jcw
byon 04/03/2024
Great experience working with salesman Very professional snd patient helping me find “my car”
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great
byon 03/26/2024
I was early they took me in and finished early wahoo
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extraordinary service
byon 02/27/2024
Service Advisor goes above and beyond to keep my car in tip-top shape and me on the road safely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Christian is fantastic!!
byon 02/23/2024
Christian was phenomenal helping my mom and I purchase our new cars. He was polite and considerate. He was not pushy, we didn’t feel rushed into making a decision, he gave us space to look around and also very helpful answering our questions. He did everything he could to make this a pleasant experience for us both and it exceeded expectations! I couldn’t speak more highly of him and our experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs.
byon 01/06/2024
Excellent service. Answer all my questions. Always courteous and nice actitud
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying Mini cooper countryman
byon 12/21/2023
Christian the sales person was very patient and respectful and addressed all the questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience with Mini of Annapolis
byon 12/20/2023
Ayan Teel was extremely helpful with our purchase. Very knowledgeable and personable.he made our purchase very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Mini Cooper S Convertible
byon 11/23/2023
I purchased a 2021 Mini Cooper S from Mini of Annapolis. Christian Owens was the salesman that helped me through the entire purchasing process. Very professional & walked me thru the process since I live in Georgia & the dealership is located in Maryland. Christian was helpful not only with the purchase but arranging the delivery transporter to deliver my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick service call.
byon 11/19/2023
Quick service ona Saturday. I appreciate the efficiency. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/13/2023
Friendly personnel and competent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very efficient
byon 11/08/2023
Scheduled service was very efficient. No waiting and completed on time. Brian was very helpful in explaining what needed to be done and answering all of my questions. Very patient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Mini Cooper Countryman S
byon 11/04/2023
Check engine light issue was resolved after 2nd visit for same issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst customer service ever
byon 11/04/2023
Since moving here to Baltimore in May, the service guy is my first encounter with a rude, disrespectful, angry, customer-facing person. His behavior was stressful, unkind, opposite of friendly, lacking a smile of any kind, zero energy, zero interaction, just cold mean stares. Argumentative, sarcastic refused to believe what BMW service guys told me, talked to me as if I was stupid an accused me of trying to get a free service, he was abrupt and when car was brought around had me wait another 25 to 30 min.,before rudely telling me it was done. No hi, bye, have a good day, nothing. Terrible person to have representing your company and customers. I am never going back to this location. Never. I got better treatment on the streets by a homeless person at least they used common courtesy. Disgusting. Ruined the rest of my day with his attitude and poor treatment. He definitely has issues.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Superb service
byon 10/26/2023
Very fast and courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Rep
byon 10/09/2023
Efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THe Warranty on used cars is useless.
byon 09/06/2023
I bought my 4th mini here, used. Had it 5 months and put 7,000 miles on it. They wouldn't cover the repairs which definitely wasn't taken car of before I bought it. All used cars I have bought came with a 12k mile 1 year warranty. Which is about 12 cars so far. Not here. I bought my other one from a Mazda dealer. A Mazda dealer just blew away a supposed high end dealership on warranty. They just lost a customer for additional car purchases and services on all my Mini's. A lot of future money lost for them. By the way, I will repair it myself for 242.50 compared to the $2,000 that they wanted. Being a tech myself, I'd probably do a better job too. Extremely disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Another great experience!
byon 08/31/2023
I took my recently-purchased 2014 MINI Coupe in for an overall inspection. My Service Advisor, Corey, informed me that all systems appeared to be up to date, which was great news! As an aside, I mentioned a rattle when closing the driver's door with the window is lowered, so he had a technician come take a brief look. They determined the window needed and adjustment. I was happy to wait, and as the repair was near completion, I received a video link from the technician describing the issue found, and that the work would be completed shortly. It was, and I'm back on the road! This is my second pre-owned MINI and I only choose to deal with MINI of Annapolis. There is another MINI dealer 30 minutes closer, but I don't mind the one hour drive to get this level of Excellence! Michael Bruce
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 Mini Cooper Convertible
byon 08/21/2023
I won't throw anyone in specific under the bus publicly, but they NEED ALOT of training in customer service. IT'S BAD from leadership to the assigned agents. It is very sad!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
We build customer loyalty by greeting you promptly and listening to you when you tell us what you're looking for.
1 Comments