Service Reviews - 211380

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Dealer Service Reviews

Service Rating:

Horrible! Expensive!

Written by surtetude on 10/10/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

Recently I had the displeasure of being taken advantage of by this place. My no oil pressure light came on, as I was passing the dealership. I brought my car in, and they told me I needed over $2200.00 worth of work. So after agreeing to have the repairs done they called me to tell me NOW my car was smoking, and they needed to replace the catalytic converter, for $1800.00 more.....DOES it ever end? Their guys seemed to be guessing at the repairs, and the person I spoke to on the phone, was not really knowledgeable about the reasons why I needed $4000.00 worth of work. "the mechanic told me this is what it needs" is NOT an explanation. So I took the car to another shop.....down the road for a second opinion. He fixed the car for $400.00. How much of my money did I drop dump at that horrible place? As well some of the parts the second mechanic showed me, were not even real volvo parts. They were aftermarket parts. Did they charge me full price for other stuff? I will not be going back there ever again!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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