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Great experience with Shane Hall at Prime Ford

Written by minicoop2 on 04/25/12 05:12:53 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Thank you Shane for helping me purchase my vehicle at Prime Ford, but also with the issues I have had since. In every industry, every once in a while things just don't go right. The car industry is no excuse. I recently purchased a vehicle from Prime Ford and although it passed all rigorous inspection, the car needed a new transmission 2 days after purchase. Do not let that deter you from purchasing from Prime Ford. It is when things go wrong that you can see real character shine through. Shane and Prime Ford have been nothing but courteous and apologetic, not only fixing the transmission, but also addressing every small issue that I had with my new vehicle. They have truly gone above my expectations even providing me a loaner during this time. Most dealerships would have left me hanging with the transmission once I signed and paid for the car. But not Shane and Prime Ford, they have been there every step of the way. They truly are a class act. You should buy with confidence from Shane Hall at Prime Ford.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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