Honda of Covington
Customer Reviews of Honda of Covington
Happy Honda Days are now only for the Dealer
byon 02/01/2023
We purchased many vehicles there through the years... all at or around MSRP or a bit less...and the dealer thrived....grew... it was all good! Not this time. They bragged about the new way... selling less cars, charging more....said everyone was doing it, in "this market", but we assumed we were getting the great Honda experience as in the past. You can already see where this is headed.... A sales rep that claimed Christ led us to financial and psychological slaughter! The salesman kept bragging we got a good deal. We signed everything we left. On the way home, an indicator light went off.... By the next afternoon we were the joke of the national Honda blogs we joined, and we had been flogged. That failed indicator light was an early warning! We paid well OVER MSRP, on a 23 Odyssey... the same vehicle model that is or will be selling below MSRP in many markets, when the redesigned 2024 model comes out soon. We were duped. We shared our great past experiences there, and asked for a fair situation due to my wife's TWO upcoming knee replacements.... I served up an invite to choose unethical, and they did. I focused too much on the trade we had brought in, and the value of that. I didn't see the forest, for the trees.... 2 weeks in, and 500 miles, we are still annoyed by that "great deal", along with (already) a few sensor issues in this new van. Honda's used to be rock-solid cars. We hope this is the case for 48k. The deal was already our most epic fail, in over 60 years on this planet. It cost more than a house. Dealerships can choose to be Stealerships, but they don't have to. Honda says they will hold vehicle allotments to Dealers that choose to participate in such foolishness. We are on a fixed income situation as we are aging, so likely won't be buying under these conditions again, but we hope they reconsider this new selling method. Happy Honda Days for them.... not for us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Awesome Dealership
byon 10/25/2016
Thanks for a great hassle free experience on the purchase of our new Accord. Entire staff was a pleasure to deal with. Brant T
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
HORRIBLE HORRIBLE
byon 06/18/2016
Honda of Covington is the place you don't want to go, I just got a used Honda Accord EX-L 2014 with only 14,000 miles, they promised me that they was going to fix a few minor things that are wrong with it, including touching up the bumper paint and reconnecting the back fin. It took two weeks to get it "fixed" but when I did get it back, they painted my front bumper a different color than the rest of my car, also never even touched the back spoiler to try to fix it, the only thing that is holding it on is sticky tack. That isn't even the beginning, then I found that while repainting my car, they somehow put a hole in my back bumper where a huge chunk of paint was missing. I thought Honda was professional until my experience, I don't want anybody else to have the same experience like what I'm going through! I have had the car for three weeks now and all Honda has done is ruined the car even more. I will NEVER buy a car from Honda of Covington again, and I suggest everyone else do the same!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Negligence Service Dept
byon 05/15/2016
Brought car in for post high impact rear end collision inspection to check for damaged/unsafe wheels, brakes and alignment issues. Service advisor said no damage , brakes 5mm x 4 , no major alignment issues , needed wear and tear maintenance (yea ok!). Week later , lost cont to of car , come to find out brakes 2mm, rear toe/camber out so severe car is unfixable and extensive frame damage. Called to speak w/ same advisor and he claimed her lost my service ticket, refused to answer and questions and HUNG UP on me. I paid $130 for nothing! They didn't even look at the car. Made up fake wear & tear items. If you value you and your family's life/safety I would stay far away
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Ryan Ahrens from Honda of Covington
byon 07/28/2015
I went to Honda of Covington to browse their vast amount of Honda Civics only to drive off the lot with one thanks to Ryan Ahrens. Ryan was very knowledgeable about the vehicle and understanding whenever I had a question. Overall, I would definitely recommend this dealership to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda of Covington/ Ryan Ahrens
byon 07/07/2015
Ryan was very courteous and knowledgeable about the features of the HRV and the different packages. He helped make it easy to decide between the different options and what was best for us. Communication from him was excellent during the process, and he has made himself available if we have any questions in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
stay away from honda of covington
byon 06/15/2015
bought a 2006 nissan xterra not even six months ago and its in the shop getting the transmission rebuilt. they said its my problem now. please stay far away from this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Honda Of Covington/ Ryan Ahrens
byon 05/09/2015
Ryan and the entire staff are very helpful. This is certainly a no pressure dealership. Ryan is extremely friendly and accommodating. If you want to buy a new or previously owned vehicle this is the place to come and Ryan is the guy to see.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Of Covington/ Ryan Ahrens
byon 05/05/2015
Ryan was great sales representative!!!! Very knowledgeable and fair with negotiating. My wife and I had a great time at Honda of Convington. We will enjoy our CRV for many years to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Of Covington/ Ryan Ahrens
byon 05/04/2015
This is our second vehicle purchase from Honda of Covington, and we are just as pleased this time, as we were the first time. Ryan is the most helpful, honest and down to earth salesman we've had anywhere. If you are looking to buy a Honda, and get a fair deal, you definitely want to go to Honda of Covington, and ask for Ryan Ahrens.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
15 accord
byon 04/18/2015
We came to the dealership with a 14 Accord in mind and David Nguyen, the salesman, immediately brought it to us and let us test drive the car. The salesman was nice and knowledgeable about the Accord and other Honda cars. We ended up getting the 15 instead of the 14 thanks to Mr. Nguyen's help and advice. I'm glad I made the trip out to this Honda dealership today!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 04/02/2015
We bought a certified pre-owned 2012 Accord from David Nguyen at Honda of Covington. He was very professional, courteous, and knowledgeable about each car we looked at. Mr. Nguyen was easy to work with, and made the sale a pleasant process, I would highly recommend him and the dealership as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
David Nguyen
byon 03/26/2015
I never thought buying a car could be such a painless, quick and easy process. I was a bit intimidated walking into an auto dealership alone. Let's face it, lots of our parents have programmed us to associate the experience of a car dealership with a root canal. I had the pleasure of working with David Nguyen and Joe Julian. I had a great experience and I am loving my new (used) Honda Pilot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Be careful when signing the invoice, check all the numbers!
byon 10/03/2014
The salesperson, Colin Morris is [non-permissible content removed]The salesperson, Colin Morris is [non-permissible content removed]! He was very rude and disrespectful during the whole time of the negotiation. He even said, if I did not have money, why I would come to Dealership to purchase a vehicle but instead should be buying a cheap used 3 thousand dollar car. These statements were the techniques he used to make me convince on the price he offered. To make long story short, so we came to an agreement on one price and they changed the price when I was about to sign the invoice.They went up 6% more on the interest. This means 6 thousand dollars more for 60 months.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Review Update- Honda of Covinton
byon 08/05/2014
I posted a Negative Review relating to my Buying Experience with Honda of Covington on 7-24-2014. Since that post, the owner of the Dealership, Laurie M., has made a "Good Faith" effort to turn that experience around. I am happy to say that I will be buying a Gray Honda Pilot from the Dealership today. Her actions prove that she values the reputation of her dealership and is willing to take the necessary steps to turn a bad situation around! Based on her personal commitment, I recommend that you consider this dealership for future purchases!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Covington Honda
byon 07/14/2014
David K. of Honda of Covington did an excellent job of providing the exact car we wanted and at a great price as well as providing us a more than fair trade-in price for our old car. We never once felt pressured and the entire process took about three hours including the test drive and financing process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honda of Covington - David K.
byon 07/12/2014
Outstanding Customer Sales Experience with David K. and Cole H. at Honda of Covington.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks Daniel G.!!
byon 02/25/2014
Good sales staff, never felt the sales pressure. Daniel was truely helpful through the entire process and made it as easy on me as he could. When I needed a second key from the original owner, he was persisent in running it down. When I requested a few cosmetic remedies after the sale, he made good on his promise. I would defenately come back should I need another car in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT JOB!
byon 01/03/2014
I had researched the Honda Accord for several months before deciding to trade in my car. When I got to the dealership I was introduced to Cole H., who found the exact vehicle I described to him on the first shot. Cole is very knowledgeable in all aspects of the vehicle. During and after the test drive, Cole thoroughly described each feature of Accord, including the safety features under the hood. He guided me through all phases of the purchasing process from appraising my trade-in to the final detailing of my new car. After the close of the deal, Cole took the time to thoroughly familiarize me with the Honda Accord and all its bells and whistles. He helped me select appropriate vehicle settings; set up my hands-free phone functions; walked me through the features of the audio system; and ensured that I was comfortable with all aspects of the brand new Honda Accord EX-L Sedan I purchased before I left the lot. It was a pleasure to do business with Cole. His knowledge and personal attention made this an overall great experience. I have had my car for a few weeks and Cole has contacted me several times to follow up and check on my Honda driving experience -even after the deal. That is a rarity! Thanks Cole!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Experience
byon 12/23/2013
My family has purchased 2 vehicles from Honda of Covington in the last 2 yrs. It was a very easy process due to the help we received from our salesman, Jerry M. Jerry was extremely knowledgeable, but he also went above and beyond our expectations in helping us through the entire purchase process. Even better, Jerry has been tremendously responsive after the purchase whenever we have a question. Made the process of buying vehicles easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
happycustome98
byon 12/19/2013
The service dept at Honda of Covington is like family. Steve and Thomas are really wonderful. They know who I am when I come in. Nice to be a part of the Honda of Covington family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
