Courtesy Ford Lincoln
Customer Reviews of Courtesy Ford Lincoln
Well worth the drive from Baton Rouge
byon 11/23/2023
I really was pleased with the entire process and the people. Friendly, knowledgeable and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Well worth the drive from Baton Rouge
byon 11/23/2023
I really was pleased with the entire process and the people. Friendly, knowledgeable and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/09/2023
Work began before the scheduled time, as I was early arriving at the dealership. I left the dealership 15 mins from my scheduled time. The service manager was accommodating, and very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exemplary Service
byon 04/24/2023
Courtesy Ford is about an hour from me but when my Bronco Sport developed an issue with a dealer installed after market component they picked the vehicle up, made the repairs, then delivered the vehicle to my home. I have never experienced this level of service before. They told how they were going to support me and they are true to their word.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/27/2023
Service was excellent and Service Advisor was great to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mobile Oil Change
byon 02/27/2023
Excellent Service and Convenient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SMOOTH!
byon 02/02/2023
Everyone is very personable and professional. I traveled 4 hours to do business with this dealership instead of one local because of their business ethics and service. It DOES make a difference!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
repair recall
byon 09/26/2022
Repair was done with no problems. Wait time was just over an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 Ford F150 code diagnostic analysis
byon 09/05/2020
Took my F150 because the Info Center screen and dashboard blanked out one day for no reason and when it came back on it had the wrench icon warning symbol lit up. That too disappeared after restarting truck, so I decided to take it in to have the codes downloaded and analyzed. They came back with several codes and possible outcomes, but no determination as to initial problem. The service supervisor and mechanic were extremely helpful and offered several possibilities, but no absolute determination of cause. No charges were applied to code download and their time, which was greatly appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Damaged car
byon 05/30/2019
Brought my vehicle in to service the AC that wasn’t blowing cold. They began the repair and then I received a phone call to tell me there was an incident and my car had to be sent to the body shop, this was 2 days after it was there. They were not able to tell me what actually occurred. After 4 weeks, I finally got the call that my car was ready. Although they took care of all the body work, they did not replace the back panel that was damaged and can see a small dent where the panel meets the bumper. I still do not know what actually happened to my vehicle. After reading the report of everything that was changed/repaired, it seems as though something major may have occurred. The AC was repaired.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Courtesy Breaux Bridge
byon 05/25/2019
Great experience. Lance Boulet made purchasing a new truck extremely easy and convenient. Go see him if you’re ever in need!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/24/2019
Took care of me in a timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
NOT pleased
byon 04/08/2019
I purchased a brand new 2019 F-150 Platinum. I brought it in a few weeks later due to my engine ticking as something is clearly not right (I also know someone with a 2019 F-150 King Ranch with the same trouble). I was told that Ford is not fixing it at this time. INSANE that I paid $62k with 100,000 mile warranty to be told that they cannot fix this issue!! It is so loud and it can be heard while driving and while parked.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
F-150
byon 04/01/2019
Blake was very knowledgeable and helpful with helping me picking out my first vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Truck buying!
byon 03/29/2019
The salesman was very knowledgeable and helpful with the whole buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 buying experience at Courtesy Ford in Breaux Bridge
byon 11/26/2018
My experience was very positive. Ray was knowledgeable and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Ford F-150 King Ranch
byon 11/26/2018
Courtesy Ford took care of all my repairs on my company truck so I knew when it was time to buy a personal vehicle I was confident they were the ones to buy from. Paul the service writer will always steer you in the right direction. No up sales, just maintenance/repairs needed. Its good to know you have someone on your side when you pull in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New F-150 from Courtesy Ford
byon 10/31/2018
Stopped in to test drive a F150 and really liked the truck. My salesperson Kim was very knowledgeable and laid back. As I was deciding between 2 different trucks, she let me take one home for the weekend to decide. Once I decided, she worked with me on price to where I was comfortable. I got more on my trade in than expected according to my research. So far, service has been great!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Courtesy Ford Breaux Bridge
byon 10/29/2018
This was the best car buying experience I have ever had!!! Great people to work with. First time buyer from Courtesy Ford in Breaux Bridge. We traveled 70+ miles to do business with them. Thank you Todd Huval and the team of others that helped us!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 explore
byon 10/23/2018
Not happy with the results I could’ve did it at my house Nothing was done right
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Nice
byon 10/19/2018
Fast, nice, and out the door
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership I have ever been to!!!
byon 01/13/2012
I have bought many vehicles from different dealerships, and this one is the worst ever!!! This is by far one of the worst experiences I have ever had at a car dealership. Everyone was very pushy and did not want to negotiate very much. After much frustration on getting the staff to accept the offer that we wanted to pay cash for the vehicle they finally half way accepted the cash deal, but it was still hard to finalize the fine details with them. They kept threating me that they would sell it to someone else when I was trying to negotiate, and showed that I wanted to purchase the vehicle. After everything was finalized I was so frustrated that I did not realize that the finance person did not give me all my paper work such as application for title. When I drove onto the interstate and proceeded to drive home the lens that goes over the turn signal on the side mirror came off after not being more than 15 miles away from the dealership. I then called the sales person to advise him of what happened, and he led me to believe that they would take care of that problem for me, and to call him back on Monday. After calling him back the next week he advised me that they would not fix the turn signal. Then a week later that they would cut me a check for the difference past the pay off for my trade in when they cut a check to the credit union for the pay off. The credit union received their money, and I called the sales person again, and since I called him they would get a check cut and it might be two or three days before they could send it to me. Another lie I had to get corrected! Then two weeks later we went to get a vehicle tag for the truck, and the tax office has recieved nothing from the dealership, and the truck is completly paid for, we have not received the title for the truck yet either. So, I had to make another call to them to get everything faxed to the tax office so that we could get a tag before penalties are added on. They then gave me the run around about they needed to talk to each other about it, and then get back to me. This is a load of bull!!!! If I did not live so far from the dealership I would go down there my self and not leave until everything was done to my satisfaction. I will never reccomend this dealership to anyone, and will work night and day to let everyone know about how bad this dealership is!!!! I will never buy from this dealer ever again!!! The only way I will retract my statement is if the dealership can make all this right..........
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
