It's only ethicsWritten by cisdoz on 01/31/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I will not be dealing with this dealership again. Purchased a 2010 Jetta after dealership finally agreed to trade-in for 2007 Jeep Commander. When questioned about $800.00 credit on paperwork, salesperson gave no clear explanation and suggested it would make the trade-in appear more favorable, only to call two weeks later to say it was an agreed on down payment. There was never any agreement on down payment. After the dealership threatened to report non-payment to my finance company, I paid the $800.00. The credit was listed as 'Cash on Order.' I didn't order the vehicle. Why wasn't the credit clearly listed as 'Down Payment?' Loan officer even double checked with dealership for 'total amount owed.' Why didn't they include the $800.00 at that time since it had not actually be paid? Why didn't they collect the $800.00 when it was asked about at the signing? Maybe to wait until the new vehicle was two weeks old so they could refuse to take it back? When asked why the wait, salesperson said she forgot. Yea, it was on paper. Yea, I signed it. And yea, as far as I am concerned, it was misrepresented. Lesson learned. Not worth getting unfavorable remarks on credit records. If you deal with this dealer, don't go by what the salesperson says, make sure you know what the charges really mean.