Service Mercedes-Benz of Baton Rouge Car Dealership Baton Rouge Louisiana | Edmunds
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Mercedes-Benz of Baton Rouge Service Reviews

  • 10949 Airline Hwy
  • Baton Rouge, LA 70816 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Great customer service. By nevans2 on 04/02/17 01:28:58 PM PDT
Recommend this dealer? Yes

Went in because my USB connect wasn't working ... well, turns out - it works ... its my phone ... thanks Josh M. Yes, just as well get my 60k service done while I'm here. And because I had an appointment (thanks Devin S.) - a loaner was arranged. MBOBR customer service is great!!
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Service Rating problem not fixed By Templet on 02/13/17 09:10:09 PM PST
Recommend this dealer? No

third time in the shop with the same problem. Shoud not be charged for guess work
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Dealer Response

We appreciate your feedback and have looked extensively through our records. We donít see that you have visited our store so please contact our General Manager, Nick Pentas, directly at 225-490-3133 or nickp@mbobr.com to discuss your concerns. We would love th... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Rude and indifferent parts department, charges way over MB list for parts By laltazan on 07/10/12 10:38:41 AM PDT
Recommend this dealer? No

Trying to purchase parts from these guys is one of the worst experiences you are likely to have in the automotive world. Rude, indifferent and act like they are doing you a favor to sell parts, for way over Mercedes list price. A near perfect example of the way business should NOT be conducted. Any...
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Dealer Response

I am sincerely sorry for your unsatisfactory visit with us at MBOBR. Please give us a chance to change your mind about our dealership by giving our VP of Customer Experience, Gwen Wild, a call at your earliest convenience- 225.490.3141

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Service Rating Completely Satisfied By shood1 on 04/27/11 07:16:20 PM PDT
Recommend this dealer? Yes

I have purchased many cars in my lifetime and my experience at MBOBR has been the best experience i have ever had. it even topped Lexus. i had a great salesperson and his professionalism and understanding is what made my experience so memorable. There were no surprises and the deal was exactly as i ...
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Dealer Response

Thank you for the great review! We appreciate your kind words about our staff!

All Comments (1)
Service Rating I could NEVER buy another MB because of the way this dealer treated me. By amiga3000 on 11/19/08 12:00:00 AM PST
Recommend this dealer? No

Brought my C280 in because it was hard to start.(had to give it some throttle during start) They presented me with a $2000.00 bill and said that this would fix it. They kept the care fore a week and told me it was ready for pickup. When they drove it around it still had parts hanging off it. I ...
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