Gerry Lane Buick GMC
Customer Reviews of Gerry Lane Buick GMC
Gerry Lane gives the industry a great name
byon 09/04/2022
Everyone was so friendly, knowledgeable, responsive, and demonstrated a high level of both ethics and integrity. I was in great hands that I had 💯confidence and trust in. Thank you Gerry Lane for such a great experience. You definitely represent your industry well!! Click
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gerry Lane gives the industry a great name
byon 09/04/2022
Everyone was so friendly, knowledgeable, responsive, and demonstrated a high level of both ethics and integrity. I was in great hands that I had 💯confidence and trust in. Thank you Gerry Lane for such a great experience. You definitely represent your industry well!! Click
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great and fast service!
byon 02/04/2021
always great service and quick service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Hour Oil Change
byon 05/29/2018
It took 2 hours to do an oil change / tire rotation WITH a SCHEDULED appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Repairs to 2015 GMC
byon 02/07/2018
The Dealership bent over backwards to help. I made an appointment to have repairs made, the repairs were made on time and to my liking. I will be returning to this Dealership in the future for service work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience during purchase of Excellent vehicle.
byon 11/22/2017
The sales staff at Gerry Lane were extremely courteous and overly accommodating. My wife had a specific vehicle which she was interested in buying. The staff took the time to locate the exact vehicle which she had been looking for and made delivery of the vehicle after having it transported in from out of town the same day of our visit to the Gerry Lane lot. She had been searching for a mid size SUV and couldn't decide between five different makes of vehicles and finally decided on the GMC Acadia Denali after the excellent service offered during the presentation of the vehicle and because of the service offers of the vehicle after the sale, which was only offered by Gerry Lane. All of our recommendations will be for anyone needing a new vehicle to go to Gerry Lane. They will not regret their decision to purchase from Gerry Lane if they do!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Engine Service Dash Light
byon 02/13/2017
I brought my 2013 GMC Sierre 2500 Diesel 4X4 to Gerry Lane GMC in Baton Rouge because it had the 'Service Engine' code light on the dash. I do not like to ignore these things, and called the dealership to make an appointment to have the vehicle checked out. My appointment was made, I brought the truck in and dropped it off for service on January 31, 2017, and within a half-hour their concierge driver gave me a much-appreciated lift home. Later that day my service advisor, Kevin Dartez, called to let me know the diesel exhaust fluid heater was weak, and it would be replaced under the diesel engine warranty. Since the truck has 78,000 miles on it, I told Mr. Dartez to go ahead and have the entire drive train inspected and serviced, including front and rear axles, the transfer case, and the transmission. The DEF system was repaired, all services on the drivetrain were performed, giving me great peace of mind that everything was in proper working order and all fluids had been replaced or treated, and the truck was ready to go the next evening. I picked the truck up and had another pleasant conversation with Mr. Dartez. I find the entire staff at Gerry Lane GMC to be professional, courteous, and attentive, and I certainly plan on purchasing my next truck from this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inconsistency at its best
byon 01/13/2017
After calling in and providing Gerry Lane with my VIN because they have worked with my truck before AND it's monitored by OnStar I was told if the service I was bringing it in for matched what we discussed it was covered and there was no fee. I brought it in and they did confirm it matched what I told them on the phone but it was not covered after all. So, I had to pay a diagnostic fee a second time. I was told that the service expired at 120k miles and the person I spoke to should have told me that, but probably didn't know my truck had more miles on it and I countered I'm not sure how he would not know that as we started off by opening my vehicle history. They record your mileage each time you bring it in. Anyway. I will not be going back. I do not appreciate having to pay for a diagnostic twice for a known issue. Not ok.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Buying experience
byon 01/04/2014
I got a 2013 Yukon, there was not one on your lot that had all the options I wanted. Your salesperson quickly located the vehicle I wanted in the correct color with all the options I requested. She contacted the dealer that had the one I wanted and quickly got it transferred to Gerry Lane for me. I could not have been more pleased with the quality of service I received from everyone at Gerry Lane!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Few Good People
byon 07/25/2012
Overall the staff is very nice. There are a few salesmen that appear to be very lazy. I know cars sale themselves, but you have to at least entertain my questions. My salesman, Paul, was friendly, knowledgeable, and helpful. Although he called all the time. The Finance manager was sometimes inappropriate. I asked him several times on two visits if he was having a bad day. He cursed, talked about the other staff, and did not offer me an extended warranty until I signed papers and realized no one asked me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
