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Dealer Sales Reviews
Will not buy from againWritten by mandercruso on 05/20/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I have previously purchased two new 4Runners from All Star Toyota of Baton Rouge and have been very pleased with them in the past. Recently, I decided to trade in my 06 4Runner for a 09 Camry SE. I went to the dealership and met with a salesperson. We discussed a price for the new Camry and also a value for my trade. The salesman went by the NADA trade in book he had and I even looked at it to make sure he wasn't trying to scam me. Everything was printed out on an invoice for me and I put down a $500 deposit to order my new car. A little over a week later my new Camry came in so I went to All Star to pick it up. After filling out some paperwork, and nearly 1.5 hours later, my salesman came to me and said that he didn't know where this other salesman got the trade in value for my 4Runner that they previously offered to me ($21,500) but the best they could to was $15,500. EXCUSE ME?!?! Not only was that a ridiculously low offer ($2k lower than kbb and $4k lower than NADA), but we had already AGREED on a deal and a deposit was made. They apologized and tried to place the blame on another salesman that wasn't there at the time, even though the manager pre-approved everything. They said there was nothing that could be done about it, so I took my deposit and my 4Runner and left. Later that evening I received a phone call from my salesman asking if I was still going to buy the car because they had another customer interested in it. I am shocked at the way they treated a third time customer and I will never shop with All Star Toyota of Baton Rouge again.