Sutherland Chevrolet Car Dealership Nicholasville Kentucky | Edmunds
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Sutherland Chevrolet Sales Reviews

Sales Rating:

Consumer Services Fee

Written by happyjack7 on 10/25/11 07:09:46 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

When we agreed on the the price with tax and licence, we went in to sign the contract, I looked over and there was an additional $399.00 Customer Service fee added on. I asked "what the heck was that"? The salesman said he told me about the fee but the words "Customer Service Fees" were never mentioned nor was the $399.00. The salesman said for me to check all the other dealers around and the were charging a Customer Service Fee, I called Nissan and Toyota right next door to them the next day and both said they DO NOT charge a Customer Service Fee. I feel we were drasticly taken advantage of but my husband wanted the car. Let the buyer BEWARE of those quiet Ripoffs and be sure to ask about those hidden fees before you sign the bottom line. I won't be buying a car from them again.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not applicable

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