Honda World
Customer Reviews of Honda World
Great service
byon 04/29/2023
Not sure if they’re cheapest but service is best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/29/2023
Not sure if they’re cheapest but service is best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 11/03/2022
Service advisor was kind and patient. Good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied car owner
byon 07/20/2022
Service experience was great. Waiting room was very nice & clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 10/17/2021
Taking my vehicle to Honda World for service was a great experience. From the minute I arrived it was positive. The service writer was friendly and precise. The mechanic who I was able to watch the whole time he was servicing my vehicle was top notch. You could tell he was good at his job and he meticulously performed every aspect of the job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excessive charge
byon 09/30/2020
On August 26, 2020, I referred my Honda CRV 2005 for a very little oil leakage to the louisville honda world dealer(only one or two drops on the ground). They inspected and found two spots related for leakage (valve cover gasket and power steering wheel hose)and charged me for about $530. Next day my car still had oil leakage even more and worse. Therefore, I returned my car back and this time they found another spot related to the oil pressure switch at the top of solenoid valve. Thus, they replaced and charged me again about $135. I strongly believe that leakage was related only to the solenoid valve gasket area and just sprinkled around the engine and hoses that had been found as two leakage spot because there wasn’t any change on power steering fluid reservoir level. I am completely unsatisfied with this service because they charged me unnecessarily and my experience was truly exceptional but on the negative side.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Treated terribly
byon 03/17/2020
I negotiated on my used van in good faith and found the paperwork I signed had the wrong VIN early the next morning. I brought the title and extra key for my trade-in with me to straighten out the problem immediately. The van I took home was a more expensive van than the van with the VIN on my paperwork ($1-4K more). After waiting too long, the manager Mike Munoz came in and proceeded to treat me like I was the one who had done something wrong, threatening twice that if I left with the van I thought I purchased that he would have no option but to call the police on me. I don’t believe he would have ever have spoken to a man the way he spoke to me, especially since I did everything right. I may be an old lady, but I certainly did not deserve to be treated the way he treated me. I was willing to negotiate a different deal until he decided to treat me like a thief. Even though the dealership ended up honoring the deal later in the day, it was an unforgivable ordeal that I should never have had to suffer through. While the $50 gift card to O’Charley’s they gave me was appreciated, it didn’t start to substitute for an apology from Mike Munoz, who I didn’t see again. I will never do business with this dealership again and I am telling everyone I can about my bad experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Honda Service
byon 05/05/2019
Service was not completed within the original estimated timeframe therefore Ben provided a free oil change for next visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change & Leaky Tire
byon 03/23/2019
The professionalism of Honda World employeesis top notch. I really felt like they were knowledgeable, honest, happy to help, and really centered around giving the customer a topnotch experience. The communication between the service rep and me happened throughout the time I was there. I know it’s jyst an oil change and leaky tire, but she made sure there weren’t any surprises in the bill by authorizing with me any solution to a problem that was found. They just didn’t fix the tire without me being informed of what the problem was. They have a great setup there, and they are very busy with repeat business. I know the service was done right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Honda World is awesome
byon 02/21/2019
I love my 2016 honda accord and they did an awesome job with the service and in a timely manner. They also have a nice waiting room as well. I highly recommend Honda world.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 11/29/2018
I had great service on my 2007 Honda Accord. Jose Barrios did a great job in keeping me informed about what was being done to my car during the maintenance check-up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 11/28/2018
Ryan Anderson really listened to me and helped me find the best features for the best price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 10/13/2018
Service went extra mile to fit me in at the end of the day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top Notch Quality and Service
byon 08/03/2018
Very happy with the service they have provided. I described the problem and the way they have troubleshooted is something which will come from the expertise. They nailed it. Thank you Honda World.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As Expected!
byon 05/10/2018
Honda World has always given top notch service and yesterday was no exception. Very pleased with service, accurate delivery of information and setting of expectations, and of course with my car running great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No more squeaky seat!
byon 05/10/2018
Working as a "Team" - Debra Judd (Service Advisor), David Breitenstein (Lead Mechanic), and Dale Greathouse (Service Manager) solved a problem with my 2017 Ridgeline squeaky driver's seat. At this time, Honda Corp. had no warranty solution to offer, but these folks continued to listen to me, think, and provide a solution that resolved the problem! I have always had this type of professional effort from this service department. Their #1 goal is customer satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service on a busy day.
byon 03/21/2018
I drove in at noon for a preventive maintenance and Kathy told me there were 19 cars ahead of me, but she would still be happy to take care of mine. She put me in another car for the day which was wonderful. When I returned that evening my car was like new and the cost was exactly as estimated. Kathys friendliness and proactive response to the time delay made the whole experience exceptionally enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Safety Recall
byon 03/15/2018
Ny car wes repaired in the time was given. I used the shuttle service which was also very good. Thanks to Honda World for a very pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 02/27/2018
My son and I were looking for a dependable car to replace my 12 year old car. We were very impressed with Honda World- our experience was great from entering the dealership to driving away with our new car. Everyone was knowledgeable and professional. Lollie was our sales person
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CR-V from Honda World of Louisville
byon 01/06/2018
I drive high mileage in my job (30K+ per year) so I was looking for a car that would be good for me and would also be good for my wife when she inherited it at the end of its work life with me. I was moving up from a smaller sedan and was seriously considering the compact SUV lines of various car makes. The Honda CR-V was appealing to me given the need for reliability and all of the high reviews it gets in this area. I went with the EX-L line as I did like the comfort features that this line afforded. With all the miles amassed in a four year period, I felt that comfort was as important as utilitarian transportation functionality. Ryan Anderson was my salesperson at Honda World. He took my wife and I through the sales process in an comfortable manner. He helped the process by highlighting some of the CR-V features, dealership and service functionalities to make life easy for me as well as described the programs that they have to help take care of my CR-V over the long haul. I came in looking to be able tp purchase a vehicle, having pretty much placed other car makes in a distant second spot, and Honda World and Ryan Anderson were able to make the right combination of car, price, service and sales process to win my business. I am new to Honda World as a customer, and I look forward to doing business with them over my ownership of the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service with a smile
byon 12/11/2017
I took my 2017 Accord in for service on Sunday, yes you read that correctly on a Sunday. Besides the 7 day service available at Honda World of Louisville the service advisor was an absolute great guy and was just as happy to be there as I was that they were there. Just an overall amazing experience. You can judge a dealership by the service after the sale, and its a true 5-star dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied with Service
byon 11/04/2017
Ryan was my service representative and he was exceptionally thorough in explaining to me what was done for my car. The tech found a couple of things that needed attention and Ryan called and explained to me what they were and why they needed attention. I'm very pleased with the service and attention to my needs. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments