Service Reviews - 151991774

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Dealer Service Reviews

Service Rating:

No idea what they are doing

Written by travis_11 on 09/06/12 08:45:48 AM PDT Go back to Service reviews
Recommend this dealer? No

I have gone to Acura at Oxmoor twice and if I ever have to go back it will be too soon. Once to replace the original battery which had gone bad. They did not replace or even give me a credit. It was within the 10 year allotted time frame, and I argued with them for about 30 minutes before I got frustrated enough to leave. Oh, and this was AFTER I called and they said they would replace it and to just come on in AND THEN drove 20 miles there. Next time I call to see if I can get a new key made. "Yes, its about 100 dollars." I need a key fob too. "Thats about another hundred." Ok, fine. I go in, but they neglected to tell me the key and the fob are yes $200, but its another $250 to program them! At least tell me beforehand [non-permissible content removed]. I did not buy my Acura from them and probably will never purchase another Acura BECAUSE of them, which is sad because I love my 05 TL.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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