Service Don Jacobs Honda Car Dealership Lexington Kentucky | Edmunds
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Don Jacobs Honda Service Reviews

  • 2689 Regency Rd
  • Lexington, KY 40503 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Terrible service, "pass the buck mentality" By Kynew04 on 01/20/17 01:57:13 PM PST
Recommend this dealer? No

Had an appointment to have my truck worked on and MADE THEM AWARE IT WAS BEING Dropped off by tow truck. Called after the appointment time they didn't know whose truck it was and didn't bother to ask. 2 reps played dumb. Finally manager gets on phone and says we will get on it. They come back with a...
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Service Rating Wonderful Service Experience By colonel11 on 12/30/15 10:25:22 AM PST
Recommend this dealer? Yes

In the absence of Kenny, my service advisor, Cameron took care of my Honda Accord for the scheduled service. Near the end of the time allotted for service, Cameron informed me that I needed a battery. I surprised him when I set install one! I have been left in parking lots unable to start my car bec...
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Service Rating Excellent Service By Beckygovroom on 11/29/15 08:06:51 AM PST
Recommend this dealer? Yes

I usually don't do this but I wanted to take the time and share my experience with the service dept. at Honda. Kenny and the team of mechanics that worked on my car were awesome. Their professionalism was evident in the way that he took the time to explain everything that was going on with my car in...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great Service By prs1313 on 09/10/15 01:58:33 PM PDT
Recommend this dealer? Yes

I purchased my car _ new_ from them 2013 and have had regular service performed. LANCE & JEFF the service managers are great along with Chuck, Kenny, and the entire service staff are knowledgeable, proficient, and courteous. They do what they can to get the job done, and they do it right, Vallie i...
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Service Rating Bad Body Shop & Bad Service By josephine79 on 12/15/14 05:09:03 PM PST
Recommend this dealer? No

I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in for body work last year. They did not complete the work and I had to take my car back a second time because they failed to hook up the electrical par...
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