Don Jacobs BMW
Customer Reviews of Don Jacobs BMW
Excellent dealer great experience again thanks Don jacobs
byon 01/12/2024
My 3rd car from Don jacobs. Once again they did not disappoint. Excellent service will definitely come back for more cars in the future
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent dealer great experience again thanks Don jacobs
byon 01/12/2024
My 3rd car from Don jacobs. Once again they did not disappoint. Excellent service will definitely come back for more cars in the future
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Family style Dealer
byon 12/19/2023
Would have given 5 stars but they tack on unwanted "protection" packages upfront that are unwanted/unneeded and say they aren't negotiable. Horse-feathers, everything is negotiable. I find it a put off and distasteful that they price that unwanted stuff as mandatory. VW salespeople and contract/finance closers are well versed in car/truck knowledge, friendly, professional and personable. Sales managers are another story.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional & Helpful
byon 07/07/2022
Very professional and helpful the entire process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 05/20/2022
Everyone helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
There when you need them
byon 03/06/2022
We appreciated that the Don Jacobs sales and finance team were not pushy which can be a big turn off at dealerships. We especially liked our salesman Jason. They guided us through the process and gave all the info we needed. They were competitive on price and financing. How the car buying experience should be!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior services
byon 02/25/2022
Attention to details, provides excellent services. I am extremely pleased with this purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Seamless buying experience
byon 02/16/2022
We investigated multiple cars in summer 2021 and landed on a BMW. Our sales rep then, Patron, was gracious and friendly and with little pressure. We told him we were just scouting and if we would be back, we would find him. About five months later we did just that and built an X3 to our specifications. Probably the smoothest, lowest hassle car buying experience of my life (about 6 of em). Great job, comfortable, no pressure. Appreciated the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 11/21/2021
Very attentive, knowledgeable salesmen who genuinely love BMWs. Great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales Dept. Always
byon 08/26/2021
Gary and Johnny are one of the best sales team to deal with in Lexington. Will come back in 3 years for another car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding experience from beginning to end.
byon 06/15/2021
I enjoyed every part of the process. The first visit and test drive were informative. Sales person gave me full pricing and payment options. Negotiation was painless. The manager even threw in some adds as a gift. I ended up with the car I wanted at a lower price than I expected. I’ll be back for my next car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 07/22/2020
I had a great car buying experience at Don Jacobs BMW. Sales staff was excellent. I would most certainly recommend Don Jacobs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
BMW 2020 X7
byon 01/11/2020
Bought a beautiful X7 here. Special order. Process was smooth, fair, and fun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VW Atlas
byon 12/16/2018
Don Jacobs has friendly, knowledgeable and attentive sales people. They listen to you and help you determine the best fit for your needs. We really appreciate Mark Walsh and all he did for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly and knowledgeable staff
byon 12/09/2015
I went in for an oill change and tire rotation and Tim Davis was awesome! He was friendly and listened to all my questions, gave me a quote quickly. I felt like my car was in good hands. I would highly recommend them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Amazing service!!!
byon 11/30/2014
Don Jacobs BMW service department is the best! Every time I take my car in, Tim Davis takes extraordinary car of me. He keeps me updated every step of service and even follows up with me afterwords to make sure everything is good. I will continue to bring my car in and my next purchase will be from Don Jacobs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cant Trust A Service Department That Lies
byon 10/25/2014
I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach the service department to make an appointment for my BMW. I tried 2 times using my cars service connect and also placed multiple phone calls. Each time the operator would tell me there is no Service department member available. So I left messages and voicemails to have my call returned with no luck. After 4 days of not having a call returned which included a message that was supposed to be delivered to the service manager, I was able to finally reach someone to make my appointment. I was told that my appointment would take several days due to the nature of the recalls that needed to be fixed as well as some other minor issues. Due to the length of the service I was told I would be getting a loaner vehicle. I told the service department rep that I needed to bring my vehicle in a couple days early to drop it off since I would be unable to drop it off on the day of the appointment. They told me that was fine and that they would have a loaner ready. So I get there and drop my car off fully expecting a loaner vehicle only to be told I couldn't have one. The reason is that I was dropping my vehicle off early and they couldn't give me a car until the day of my appointment. This severely left me in a bind. This was in no way indicated on the phone when I made my appointment as I was told a loaner would be available. I had no ride home and now had to make other plans to get to work for the week. When I asked for a ride home since I was lied to about the loaner vehicle the service representative told me "Well, we can give you your keys back and you can take your car." I found this response to be very rude and highly unprofessional. Due to the unprofessionalism and being lied to, I can pretty much guarantee that my next BMW will not be coming from Don Jacobs. While I cant place any blame on the sales department, the rude way I was dismissed by the service department has left me feeling that my business and referrals are better suited for another BMW Dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Bad financing experience
byon 02/10/2012
Wife and I were looking for an extra car and found what we wanted at Don Jacobs. Salesman was helpful, friendly and we made a deal I feel was fair. Have no complaints at all with the salesman. Have no complaints at all with the vehicle. I already had financing arranged but agreed to listen to the financing sales pitch. Was offered a point lower than my pre-arranged financing with my credit union. Asked twice if it was ok to pay off the loan early as we planned to make extra payments to pay off sooner as we had always done with our credit union. Was told there was no problem paying early. After getting home, found a clause on the backside of the loan contract in the small print that it was payable early, but a significant prepayment penalty would apply if paid off more than 6 months early. My fault for letting myself be snookered into this and not reading the fine print on the back of the contract but the financing person was either dishonest or did not understand his job well enough to answer properly. I kick myself every month when I write the check. However, I have successfully killed at least one deal for a Honda that a coworker was planning on buying by sharing my story with them (had a deal in process but went elsewhere). And now my wife and I are in the market for a new primary vehicle and I will not even consider any vehicle from Don Jacobs. I don't know what kind of payment the finance company gives for closing financing deals but I would think it would be less than what could be made off a future sales and service. Contrast to my last truck purchase ...found what I wanted in Pennsylvania and the dealer there treated me very well, even though the chance of a repeat sale from that distance would probably not be likely. Even sent an extra set of floormats that were accidentally left out but were supposed to come with the truck, and got a nice Christmas card from them. So they are on my list of places to look for our new car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Be Prepared to pay top dollar for unecessary repairs
byon 03/04/2009
They are very thorough, often more thorough than necessary. My daughter's car needed a new battery. After a $150 "diagnostic" which confrimred she needed a new battery, there was a charge for the new battery and labor($125) They also suggested replacing the "hood shocks" which are not critical for driving safely. They simply hold your hood up when the mechanic is working on it. You can by a yardstick for $3.00 that will do the same thing. So in short, a new battery and installation cost nearly $500.00. Thank goodness they didn't find anything else to fix..
- Recommend this dealer? No
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