Mike Castrucci Ford Lincoln of Alexandria
Customer Reviews of Mike Castrucci Ford Lincoln of Alexandria
Great experience!
byon 03/28/2024
I knew the car I wanted and they had it ready for me. I had filled out the credit application beforehand. It took no time to procure financing. Roger (Lyons) was great. They even made sure to set up getting the windshield replaced. Customer service reached out to me promptly as well. Would definitely buy from again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 03/28/2024
I knew the car I wanted and they had it ready for me. I had filled out the credit application beforehand. It took no time to procure financing. Roger (Lyons) was great. They even made sure to set up getting the windshield replaced. Customer service reached out to me promptly as well. Would definitely buy from again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another great car shopping experience
byon 03/13/2024
We were so pleased with the sales and service from Mike Castrucci Ford of Alexandria on our first car purchase from them that we went back when it was time to purchase our next vehicle. Lyndse Hughes, sales, made the process of finding the right vehicle easy. He wasn't "selling a car," he was making sure we found exactly the vehicle we wanted. Nick Rauch, finance dept, explained all the purchase details simply and clearly. Because we have used this dealership in the past, we can also attest to the quality of the service department. We recommend this dealership to our family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 02/20/2024
Excellent experience. Great staff, and they put me into a beautiful truck at a great price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice experience!
byon 11/28/2023
This is the second vehicle I purchased from this dealer and the experience was just as great as my first time in. No pressure, no hassle, straight forward purchase. No pressure or crazy offers for extended warranty or add ons. Many vehicles to choose from on the lot depending on what I was looking for or I could order one if they didn't have anything that fit my preference.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rob is our go-to Ford guy!
byon 08/27/2023
Rob has helped us with two cars this year. He listens to the customer and their needs. When you visit this dealership, ask for Rob! Nick, from the finance department, helped us this time. He was awesome too! However, I can’t say to ask for Nick because both of their finance people at this location are amazing. Prepared, quick working, and doesn’t dwell on paperwork or trying to sell more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mrs. McIntosh
byon 06/22/2023
The buying experience was very pleasant. Fast and easy and felt very comfortable with the salesperson as well as everyone else in the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Castrucci Ford Alexandria - Mike Routt
byon 12/12/2022
Could not have had a better experience with the purchase of a 2022 F150. Mike Routt was friendly, responsive and professional. Will only deal with Mr Routt moving forward on any purchase at Mike Castrucci Ford Alexandria
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Save yourself the headache and shop elsewhere
byon 10/01/2022
Bought a used car from this place. Next day noticed oil spots in my driveway and when I drove it it smelled like it was on fire and the engine was smoking. I called to talk to the manager but was told he was not in until Monday. The salesman Matt said there are no inspections done on used cars. They did let me bring it in for an inspection but did not fix the issue. It is still leaking oil like crazy. When I called back they said there is nothing they can do. They definitely do not stand behind their products.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Untrustworthy
byon 03/21/2022
I ordered and put a deposit on a 2022 F250 in Nov. 2021. It arrived 03/17 and I went to pick it up 03/18. I started signing the papers and noticed the price was over 2k higher than the deal we made in Nov. When I questioned them they said their prices had gone up and that was the new deal. I asked specifically when I signed the deal and I also called back in January to confirm, with Scott(my salesman), that the deal we made was the deal that would be honored. He assured me repeatedly that they would never change the price after a deal was made. But today he said "we can only honor the price on Broncos because they take so long to get". The F250 took 5 months which isn't exactly overnight. The only concession they would make is to offer me floor mats. Dealers like this will hopefully not be around in the future.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Mike castrussi review
byon 02/11/2022
Very good experience. They were informative and fair in working out the details of my car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Ford Edge ST Line
byon 01/02/2022
Great service and after some contact adjustments was very happy with dealer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 05/04/2018
Mike Routt did a excellent job handling our purchase!! Would definitely use mike again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Routt
byon 05/03/2018
He went above and beyond when we bought two new vehicles. No pressure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my salesman
byon 04/27/2018
I just loved my sales Mike Routt. He did such a fantastic job and went well over my expectations of purchasing my new truck. It doesnt hurt that he looks like a fatter Brad Pitt either ;-)!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service and Quality
byon 06/15/2017
Oil change, tires rotated quickly, recommendations made without pressure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people!
byon 06/13/2017
We purchased a Lincoln and we love it. When we were at your store everyone was super helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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byon 06/07/2015
I took my business vehicle to them for a factory recall. Halfway through the day they informed me that the work could not be done and I would need to bring it back another day... a day of work lost. They didn't care at all. They laughed and said this is the automotive industry and nothing is perfect... after another employee was joking about my company name. They then provided me a rental car - or so I thought. In fact I rented the car and declined the insurance unbeknownst to me. They merely paid for it, which actually voided any protection my credit card would have given me. It's too difficult to explain in a review, but long story short - I would not take my worst enemies dead grandmas car here for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Offered wheel alignment that wasn't needed
byon 02/27/2014
I was offered a wheel alignment service that was not needed. In late December I brought in my Ford Flex because of an engine issue that they could not replicate. While there they tested the wheel alignment. They provided me with the results that showed a wheel out of alignment. Which was odd since the tires has just been replaced and the wheels aligned within the last 30 days. I declined the service (since the place I just bought tires from would check the alignment for free). I had the wheel alignment checked at the place I bought the tires and there was no alignment issue. Either the wheel realigned itself, or the test they are using does not work. I submitted this feedback to them in a customer survey and never heard back from them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Never going back to this LOT
byon 05/20/2013
This was the worst experience I have ever had at a dealer. We called on Saturday afternoon to this dealer, and talked with a salesman about a specific car we found on their web page. He told us to come up the next day to test drive the car. We drove an hour and forty minutes, to be told by a RUDE woman, that she did not know where the car was that we had discussed the previous day; however she knew who we talked to and exactly which car. She told us it was either sold or in the body shop. Odd, it wasn't in the shop the day before, which was Saturday, guess body shops work on Sunday. Okay, so they have other cars that might interest us, so we figure we drove this far....we test drive a car, loved it, asked her the price, she said, "whatever the internet showed, I don't know, 17 or 18K." Hello, we didn't look at THIS car online.....okay, so I see a car that has my interest..it is used, but still only 2 years old, super loaded, but marked "as is" and still has pennies, a key-chain, and trash in the cup holder. So I ask some simple questions...what is the miles, why "as is", and price....her response was "we brought on the lot because of the weekend sale, we just got it so we haven't cleaned it up and I don't know what the price is, probably 20k, I have no idea, but alot". I was so mad I went and sat in the car, because I was about to loose my mind!! She treated me and my husband like we couldn't afford one of their cars, just hope she doesn't work on commission, because she just lost a sale.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Oil Change
byon 07/03/2012
I had a nine o'clock appointment and arrived at 8:40a and finally received the keys to my car at 2:15p.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Angry Consumer
byon 06/23/2011
Never purchase a car from Mike Castrucci. On Sunday afternoon I went to try to buy a car. They didn't have anything on the lot that I liked but that day they had a liquidation sale in Florence and said that I could pick out a car from there. I found a car that I liked but it needed a new tire and the a/c fixed. The sales man said that I could come pick it up the next day but I should go ahead and sign the papers. A week went by and the car wasn't ready and I was fed up with dealing with them so I told them to cancel everything on it and wanted my down payment back. Mike Castrucci gave me the run around for about a week trying to get the down payment back but I finally got it. The finance manager assured me that I wouldn't get billed for the car and that he hadn't mailed in the paperwork for the loan agency. It's a month later and my checking account is overdrawn. After some investigating I find out it's for the car that I never recieved. First, they tell me that no one knows how to refund my money. Now, they are telling me it is going to take 10 business days to get a refund, which is unacceptable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
