Service Robert Brogden Buick GMC Car Dealership Olathe Kansas | Edmunds
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Robert Brogden Buick GMC Service Reviews

  • 1500 E Santa Fe St
  • Olathe, KS 66061 (map)
  • (888) 628-6051
  • Chat with Dealer

Service Reviews

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Service Rating Very poor communication By TR on 08/20/18 04:31:19 PM PDT
Recommend this dealer? No

No one explained the results of the repair I asked for, and led to the wrong expectation from my end. I asked to fix my chipped windshield, and was told it could be fixed without any elaboration. No one mentioned that the chip would still be there after repair, that it would merely seal it stop it f...
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Service Rating unfriendly By unhappy on 08/16/18 10:25:18 AM PDT
Recommend this dealer? No

Unhappy with service tech.
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Service Rating **JUST A REGULAR CUSTOMER** By angelmt on 11/15/16 10:46:01 AM PST
Recommend this dealer? No

**SERVICE DEPT PROVIDES AWFUL SERVICE** I DO NOT recommend using this dealer for service. I took my 2014 Buick Verano that was making a rattling noise in for repair. First they had my car for 4 days then an additional 2 WEEKS to finally figure out what the noise was. When I went to pick up my car I...
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Dealer Response

I am sorry to hear you did not have a pleasant experience with Robert Brogden Buick GMC. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me unde... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating 5 star service By MrsSanDon on 02/18/16 08:28:09 PM PST
Recommend this dealer? Yes

Everyone, from the receptionist to everyone we came in contact in the service dept, were friendly, professional, knowledgeable and thorough. my experience was extremely positive and I will return whenever I require service on my Buick. Thank you Everyone!
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Service Rating Very good Service By DineshSub on 12/08/15 01:30:57 PM PST
Recommend this dealer? Yes

made the requested oil change as well as took care of a recall issue to which I had brought their attention to. Forgot to ask them if there is a 'ecno' mode to save on gas as the acadia seems to give low mileage(less than 10 miles to a gallon)
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Dealer Response

Dinesh, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. ... Read more

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