Customer Reviews of Victory Ford
Bait and Switch operation
byon 12/09/2022
Avoid as all cost. Bait and Switch operation. Read carefully all email offers for “the works” service package or anything from them. There is no such thing as a $49.99 “works package”. You have to purchase $100s of dollars of other items to get that price. Avoid unless you enjoy having your time wasted. Also, they take forever to do service, last time it took 2 plus hours to change my oil and failed to follow instructions. Asked for full synthetic oil and put in semi synthetic oil. Then they tried to charge me for the full synthetic price. I watched the service tech put the semi synthetic oil in the truck.
- Recommend this dealer? No
Great Experience
byon 02/27/2017
Victory was the second dealership we went to and the difference between the two places was night and day. Our salesmen Dick Mais was incredibly helpful. He really took the time to explain all our options. We could tell he was really invested in getting us the perfect car that fit our family. We are still trying to figure out our finances but as soon as we do we will be back. I am recommending this place and our salesmen to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great buying experience
byon 03/25/2016
I bought a 2016 Ford F150 from Victory Ford. The sales people were all professional. The price was good. The paperwork went smoothly.I had experiences at other dealerships where it took all day to buy a car. Things went relatively quickly at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A person of high expectations :),
byon 12/22/2015
Pleasant Experience - Rockstar Salesman - Who likes going through the process of buying a car?... Spending hours sitting in a dealership cubical feeling like you are wasting the day away while a salesman runs back and forth... That didn't happen at Victory Ford. From the start they were prompt and respectful. Unknowing we were contacting a dealership we had text after hours regarding the 2012 vehicle we were interested in. We promptly received a response from Jude Boliere. He was not able to answer our questions at the time however he followed up with us shortly after 8am the next morning, even noting that he hoped he wasn't waking us. Upon arriving at the dealership for a test drive we were greeted by salesman Scott Wells whom was friendly, kind, engaging and most importantly attentive to the smaller details that mattered to us. He didn't have the take it or leave it attitude nor did we feel pressured to buy. We appreciated his kindness and attentiveness to detail. The wait time during negotiation and through the paperwork process was much less than our past dealership experiences. Mark Reno in finance was easy going, laid back and explained in detail our options. Scott offered us a loaner while our vehicle was in the shop having touch ups done. At the time we dropped off our vehicle Scott was not in the office. Another salesman provided us with a loaner that had been smoked in. After returning to the dealership later that day and being kindly greeted by everyone that passed us in the showroom, Scott gladly replaced the loaner with a smokeless vehicle. Our vehicle is currently in the shop having touch up's done... I will update our review after picking up our vehicle. So far the experience has been pleasantly painless. The only con experienced is the loaner... if someone could check the loaner prior to handing off the keys would be our only suggestion. Compared to other dealerships, we recommend Victory Ford and their staff. Buying from Victory Ford has been a refreshing experience so far. ...More to come upon picking up our vehicle from the shop.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Welcome to Victory Ford
The entire team at Victory Ford is dedicated to one thing, serving you with respect. We know that you have many choices when it comes to your vehicle purchase and service needs. We take great pride in providing exceptional customer service that keeps The Golden Rule at the forefront of everything we do. We know if we always treat you the way we would want to be treated we will probably never have a problem. Our friendly staff is well-versed in helping drivers of all financial abilities discover the best car loan and lease options available. Whether you're a first time car-buyer, or you have years of experience under your belt, Victory Ford can help all Kansas City, Overland Park, Leavenworth, Basehor, Shawnee, Lawrence and Lenexa drivers achieve the ideal auto financing options.