Tom Wood Volkswagen Noblesville

by Sandy on 11/12/2023

Got an oil change and tire rotation. The service was great and friendly staff. I love the waiting area, very comfortable and clean.

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by NMartin on 07/12/2023

We purchased a used car on June 30 for our 16 yr old daughter, and after we picked up the car the following day, the check engine light came on indicating the car needed the catalytic converter replaced. We specifically asked our salesman, David McCubbins, during the buying process if the car needed any additional work done and we were advised it did not. Unfortunately, after reading prior reviews on multiple sites, it sounds like this is not uncommon for this dealership. In fact, the dealership where we took the car to be looked at shared the same thoughts about Tom Wood Volkswagen. We reached out to David and the GM, Mike Pilkington, who would not even assist in getting us in to the service department expeditiously to have the car looked at. Tom Wood Volkswagen clearly takes no pride in the used cars they sell. We will never give Tom Wood Group our business again and will urge all to avoid them as well.

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by Kim C on 06/17/2022

Mason was great to work with! Extremely polite and not pushy. Did not rush me to make a decision. If he didn’t know an answer to my questions he was quick to find the answer from another employee. They gave me a very fair price for my trade-in.

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by Thank you on 10/20/2021

I have never seen, driven,or been in an electric car. I went to Tom Wood VW in Noblesville, IN to see the 2022 VW ID.4. I met the salesperson,Trey, and we went for a test drive. Wow! Trey was very informative, and I ask a lot of questions. Not only informative, but smart, and super personable. He had 120hrs training on the new technology of VW ID.4 and he never failed to answer any question I threw at him. After I drove the car, I asked him to drive me around, he did...There is no scale of amount of stars that could actually gauge his love of his job. So, great job Trey. Next, I had never leased a car, boy did I have questions. Ryan and Lauren closed the deal. They both showed patience explaining all of the minor details of my lease, and then some. I have already called Trey and I am going to stop by the VW showroom and get a tutorial on my uber-cool ID.4

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by Hal Job on 10/07/2021

My salesperson was Ryan Boehner who I found to be very courteous and knowledgeable. He was a good listener and was never pushy. We purchased a 2022 Taos and took delivery on 10/05/2021. I am confident that as I figure out what questions to ask I can go back to Ryan and he will have or find the answers I need.

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by Sneaky sobs on 07/16/2021

Not honest people. 1- The car had 2500 miles more than the advertised listing. 2-We agreed to a price and then the finance guy tried to sneak $1200 in paint protection and other stuff I didn’t want. It would have been ok if they asked but the didn’t. They added it and handed me a post-it note with the total believing I wouldn’t notice. Then it took no less than three back and forth a a lot to get them to explain it to me and concede to remove it completely. They even said it was non negotiable. How is not wanting paint protection non negotiable? I appreciate transparency and these guys are not that. Now I wonder what else they lied about or got away with. They are the exact reason I hate buying a car. I would not go back and would filter out Tom wood from future purchases.

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by Alissa and Jeff Hall on 03/17/2021

Our experience with Ryan Behner was wonderful. He made us feel comfortable, did not pressure us and most importantly got us the deal that was best for us! We were impressed at how knowledgeable he was on the features available in our Atlas. He made everything about buying our vehicle easy-including delivering the paperwork & vehicle to our home. He is an outstanding asset to the Tom Wood company. Behner truly makes VW Better!! Thank You Ryan!

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by Amanda Straley on 02/22/2021

Ryan Behner was an awesome salesman! He was extremely knowledgeable about volkswagen and the model we were looking at. He made many accommodations to make sure that the vehicle would work for our family. We never felt pressured to buy. We absolutely love our Atlas, and appreciate all of Ryan's help! Highly recommend!

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by New VW Atlas on 12/14/2020

We recently purchased a 2021 Atlas from Tom Woods Noblesvillle. Trey Hill was our sales consultant. He carefully listened to what we presented as our wants and desires. He was thorough in demonstrating the various features of the atlas. We test drove two trim levels and once we decided to purchase he was patient during the negotiations and didn’t pressure. He worked with his sales managers to find the exact atlas we wanted. It entailed a dealer transfer which Trey went to get. The paperwork and financing process was very well organized by Laura. While we’ve only had the new car for a few weeks we are very satisfied with our experience at Tom Woods’s VW in Noblesville.

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by JLRoach on 01/03/2018

I had a great experience buying my car at Tom Wood Volkswagen in Noblesville. Austin, the salesperson, did a fantastic job!

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by Redeye56 on 01/13/2017

I purchased a 2016 VW Golf GTI from this dealer this past September, 2016. I live 2 hours away from this dealer but they (my sales lady) were very helpful and responsive. Initial emails and phone call responses were immediate. All my questions were answered immediately. I learned later that this dealer was fairly new but I had no idea since they really knew what they were talking about. The best part of the experience was that they delivered the car to my workplace, with all paperwork. My sales lady surprised me by coming herself with the car. Pre-delivery inspection was perfect. Also, this dealer was very helpful doing a trade with another dealer for the exact car I wanted. I highly recommend Noblesville VW. There absolutely no issues that required a follow-up visit. Since then, I have been in contact several times and my sales lady has always been nice, professional, and helpful.

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