Gurley Leep Nissan
Customer Reviews of Gurley Leep Nissan
Personal financial gain at the expense of a customer.
byon 02/19/2021
The finance department misrepresented the “wrap around bumper to bumper warranty” when they omitted the fact that I would be financing an extra $3450 for said aftermarket bumper to bumper warranty. Only upon trading the vehicle in six months/3k miles later, did I find out I was in fact charged/financed for an aftermarket warranty. The general manager and the finance department both responded by stating; “well you signed the papers”, I sent an email to the general manager requesting documentation of the “deal” on the vehicle and left a voice mail, no response. When the pay structure of the finance manager is incentivized (meaning they benefit financially) to up sell warranties, its no wonder they omit or misrepresent material facts. Had I known I was being charged for this extra warranty I would have declined. This is shameful behavior expected from a no name shady used car lot.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
BEST CAR BUYING EXPERIENCE THUS FAR!
byon 09/08/2020
BEST CAR BUYING EXPERIENCE! I recently purchased a car at Gurley Keep Nissan. Mike Dobbs, sales team was the man... Let me start by saying that I initially contacted him via email. I followed up with a call to let him know what time I would arrive. I explained that I'm disabled and had to purchase a car prior to leaving the lot. I supplied him with the stock numbers of the cars I liked. Mike Dobbs was ready for me. Do you know he had notes from our conversation? He got my finance taken car of swiftly. He was honest, respectful, funny, made me feel like at that moment nothing/no one else mattered but my business. Narrowed down my options. He focused on the best fit for me. The first car on my list was what I drove home with. Got good a rate and price. Very satisfied. Got to Gurley Keep and ask Mike Dobbs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant & frustrating at the same time!
byon 12/26/2015
The Sales Professional I dealt with, Dave Beaty, was knowledgeable, professional, witty, teasing & overall very pleasant to work with! Originally I was going to buy a used Nissan, but we got to talking about leasing, which I had not thought of, & knew nothing about. When I learned that I could lease a new Nissan Sentra for $69 a month more than I was going to pay my credit union for a loan for a used Nissan, leasing certainly made more sense! The dealership is clean & organized, & they offer coffee, water, & even have a popcorn machine (and it's very tasty!). Everyone is very pleasant, greeting you as they see you. Since I had spent quite a bit of time there, 2 days in a row, talking with Dave, I teasingly asked on the 2nd day where my bed was. The frustrating part for me was the amount of time it took to finalize the paperwork! (All the info has to be transmitted to Nissan when a lease is involved.) We arrived at 5:30, & an hour later I told my husband & son to return home, as there was no reason for them to remain. Dave had my Sentra detailed,while I watched TV & munched on popcorn. Then, finally, Ken came & told me it was time to sign the papers, & by the time we finished, Dave came to take me back to the garage to get the car, & he spent some while explaining features the car had, & at 9:05 I happily left with my new car! Overall, a most pleasant experience, with a little bit of frustration added!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Knowledgeable
byon 11/29/2015
The dealership was clean, comfortable, and well organized. All the staff were very friendly. My salesperson, Paul Luneke, was very knowledgeable about their products, and helped me make my decision without pressure. I feel I got my new Rogue at a fair price, and will definitely recommend Gurley Leep Nissan and Paul Luneke to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 09/25/2015
From the first phone call to picking up my vehical after it was repaired, my experience with Gurley Leep Nissan was phenomenal. The dealer I purchased my vehical and warranty from caused nothing but problems and incorrect information. The associate I was working with, Ash, and the service manager as well went above and beyond to assist me with questions, shuttles, etc., apologized for the inconvenience that was not caused by their dealership whatsoever, and even adjusted their bill for the work they did on my car to cover yet another mistake by the dealer I purchased my car and warranty from. I cannot say enough about their wonderful customer service and professionalism. They truly define great customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Altima purchase
byon 03/10/2013
Worked with Paul L. He took the time to show me the features of the car before the test ride--the other dealers just threw me the keys and expected me to figure everything out--one made me drive a 4 cylinder because he didn't want to get the only v6 out of the showroom. The initial offer was insulting--$500 off a $33k car; likely required by the sales manager. So I left. I emailed him the next day and gave him my price for the car and trade. He accepted it, located the car in Iowa and delivered at the day and time I wanted. The F&I guy didn't pressure us, and Paul went through the key features in detail before I drove off. First service is free (although I got 3 years regular maintenance free). Pretty pleasant experience as far as car buying goes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dealership did not respond to questions
byon 12/30/2011
Gurley Leep was one of the dealers that Edmunds recommended for my area. The dealership contacted me to introduce themselves. I wrote to a Angela Heyne and gave detailed specifics on the kind of vehicle I was looking for. I did not receive any reply from dealership. There were other dealerships that were a lot more responsive and willing to work with me. So I went with them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
