Tom Wood Subaru

While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now sold. The Outback was literally cleaned and prepped for me to test drive it. I went to lunch while they were doing this to give them more time. No one at any time (and I interacted with three great salesmen over the course of two days there) told me there was anyone else looking at the car. There was no sense of urgency (perhaps because they knew they had already sold the car?). There was no warning. Nothing. While I understand this can happen, what made me mad was the “manager’s” approach to the situation. He said, “I can see why you would be frustrated. In my 20 years of sales, I’ve seen this happen before.” If you see something happen that's bad for customers, why not fix it? Why with their new gorgeous building, paperless push, and Microsoft Surface Tablets can they not have an inventory system that keeps track of who might have already put down a deposit on a car? I could do this with a white board. Tom Wood Subaru wasted 4 hours of my time today to sell a car to someone else. Since they have a north side monopoly, I now have to start my car search from scratch. Anyone have any suggestions?