Indy Auto Man

by Nyvia T on 11/08/2023

UPDATE: The workers at indy auto man not only tried to "compensate me with a $250 check to remove this review" they also told me that they would be unable to rectify this issue unless i changed my review of service! I have included screenshots of their staff texting me such! Do not buy from them they ran my credit for a car they sold hours prior to pulling my credit. Notified me that the car was sold and suggested that i look at their inventory! For context i filled out a credit form for a specific car, which they sold...meaning the car was never in their possession! Weeks later i have a better car.... from a better dealership.... for a better price! And all i asked for from them is a letter stating fault so that i can get the 8 credit inquiries removed. Please see the attached screenshots (screenshots can be found on my google and facebook review) of their staff giving me an ultimatum before sending the letter. Again, poor internal communication, poor management and leadership, and overall 0/10 experience. I will also be taking further action, as this experience has been horrible from sales team to management team!

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by Disappointed on 11/07/2023

Could not strike a deal! All pricing is pretty much firm😢

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by Qing on 05/16/2023

I received a detailing package (via a contest) from Indy Auto Man and had a great experience! It felt like I had a new car once they were done! The manager, Victor, was professional, speedy, and easy to work with, and he walked me through what was needed/to be done on my car. The team that performed the detailing portion did an amazing job. They even removed a fairly noticeable dent on my front left bumper! My seats are pristine, and my floor mats now look unused. The staff at the location was also very friendly and they even let me stick around at a desk for over an hour when I went to pick up my car so I could (attempt to) buy Taylor Swift tickets. Victor was also helpful in helping me find replacement hub caps for my car and went out of his way to locate ones that fit from a third-party website, along with offering to helping install them at no charge. Highly recommend!

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by Matt McVicker on 07/16/2022

Most of the time when you go to a car dealer you are expecting to be there all day, get the run around, and lose precious minutes from your life. We are excited to say that are experience with Victor was the exact opposite. He was very professional, quick and concise communication, that made our sales process painless. Now every time our family needs a car or SUV Indy Auto Man & Victor is the first place we will look!! Thank you!!!

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by Deven McCart on 01/21/2022

PLEASE READ BEFORE PURCHASING A VEHICLE FROM INDY AUTO MAN IF YOU VALUE YOUR LIFE AND THE LIFE OF YOUR FAMILY!!!!! My family purchased a 2015 Toyota Avalon in spring of 2021. We were so pleased with the experience that we decided to purchase a second vehicle, a 2015 Lexus GX SUV in anticipation of the arrival of a new baby. We enjoyed the buying process, and the salesman Jaime was kind and friendly. The price was unbeatable, and the vehicle was nice and clean. After driving the Lexus for a week, we decided to have the oil changed. Our mechanic let us know that he couldn’t get the airbag light to turn off and didn’t understand why. Shortly after, I received an airbag recall notice in the mail. I am so thankful for that airbag recall. It potentially saved my life. When my husband went to pick up the SUV from the Lexus dealership, he was informed that the airbag system was NOT in working order due to a previous wreck that the vehicle had been involved in. The Lexus repairman stated that the airbag system had been “cobbled back together to appear to work” but would not actually work if we were involved in a wreck. He said driving this car would be the same as driving a car with no airbags at all. WE BOUGHT THIS CAR TO BE A SAFER CAR FOR OUR NEW BORN BABY!!!! The bill to repair the airbag system… $13,000.00. My husband called Indy Auto Man immediately and spoke to a very understanding receptionist that assured him something would be done to remedy the issue. Next, a manager named Sam called. When asked about the safety inspection that Indy Auto Man supposedly completes on every used vehicle, he said the airbag system is not included. He was clearly unsympathetic from the beginning of the conversation, and even accused the Lexus dealership of tampering with the airbag system. He suggested we take the car for a second opinion and scheduled a follow up call with my husband for the following week. As we suspected, Sam never followed up with us. We received a second opinion that aligned with the Lexus dealerships findings. I urge anyone considering buying a car from these people to purchase a Carfax. This car had been in multiple wrecks where the airbags were deployed, and somewhere along the way, a repair shop did not actually repair the damage. It seems they buy nice looking cars that are a mess on the inside to make quick profits on unassuming consumers. I’ve never been more disappointed in a business in my life and plan to tell as many people about this experience as possible in an effort to prevent this from happening to another innocent family.

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by pissed on 01/06/2021

i was sending my deposit over after 2 days of getting the deal together and for them to sell the car from under me with 10 mins to close not good treatment at all

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by Great Service on 09/05/2020

My sales representative Kenyatta Turner was very kind and efficient with my buying experience. Great service!

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by Hazel on 08/28/2020

Kevin Dunn was an outstanding sales consultant. If you want to buy a car go see Kevin. He will take good care of you. I really enjoyed working with him and the car buying experience at Indy Man.

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by Great sale team on 08/01/2020

I talked to Steve Garwood a couple of times about scheduling to see a truck. Things change on a daily basis and I had to reschedule. This was done with no problems and I was updated about the vehicle. I did find a vehicle elsewhere and let Steve know. He was very cordial about this and was very happy for us. When looking again, I will start at Indy Auto Man. Thanks Steve

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by Katelyn on 09/15/2018

I worked with Lisa G and she was wonderful. Quick, attentive, to the point. I told her what I had to work with and the vehicle I wanted, and she got right to work. Her and the sales manager made sure I walked out with the car wanted and a smile on my face. I didn't have to haggle or negotiate. They gave me more for my trade in than I thought I would get too! The only thing I wish were different was there is no warranty, no 30day warranty or anything, but that's not Lisa's fault. I would be happy to reccomend her to anyone looking to buy a car that doesnt want to deal with the back and forth crap you normally have to deal with when buying a car.

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by NeCosia on 05/09/2018

There is only one person who has helped my family get to rolling. Her name is Lisa Goins. She has been in the car selling business for over 13 years. She has sold my mother and I two vehicles over the course of a year. She is very down to earth and looks for the best interest of the customer. I came in with a budget and hit right on it!! I simply wanted a suv for the safety of my little one. She was able to put me in a 2014 Jeep Cherokee with low mileage. Yay!!!! Last year she was able to put my mother in her dream car... A Mercedes Benz!!! She truly goes above and beyond to meet your needs. There's no other dealership I would purchase a vehicle from. She's professional, efficient, and humble.

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by laurentr1 on 05/05/2018

I could not be more pleased with my experience with IndyAutoMan! The entire staff was extremely attentive and friendly. Brittany was my salesperson and she is absolutely amazing! She made a stressful process fun and enjoyable. We looked at several cars that worked with my budget and I was blown away at the options. Walking in, I didn’t anticipate that I would be driving out in my dream car, but everyone worked to make that happen, especially Brittany. I highly recommend anyone in the market to start here! You can’t beat the value and the customer service is phenomenal.

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by AustinT on 05/05/2018

I came from 6 hours away to work with Lisa on buying a used car. She found me a Buick Regal with low mileage and in MINT condition. I was in a time crunch and Lisa got me in and out of there in about an hour. It was the quickest and most pleasant car buying experience of my life. Thank you, Lisa!!!

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by IshDrakkeBish on 10/11/2017

Timeline of Events on my Vehicle Purchase from Indy Auto Man in Indianapolis. Mind you that I was from a different State *Contacted dealer about vehicle online *Chit-chat and get it inspected by local Firestone *Firestone found a issue with the strut, dealer fixed it without issue *Got price agreed upon and date set to pick up *Got picked up at bus Station and taken to dealer *Test drove vehicle and noticed it hesitated in 5th gear Was told if it was an issue, that they would pay to get it fixed, I used a can of Seafoam on the drive home and it mostly fixed the issue, one more can should do it. Now here is where you decide, yes it is my fault for not inspecting closer but it was raining and they seemed to be in a hurry. Online ad stated new tires, 2 of the 5 are new, one being the spare, the rest are completely worn on the inside thread Online ad also stated, rear view camera (doesn't work), 6 speaker system (4 speakers don't work), Remote keyless entry (they gave me wrong remotes to a different alarm system) Don't know how they never noticed when they tried to lock the vehicle at night that the remotes didnt work which also means no panic button or Security system as stated. I contacted my salesperson 2 times the following day and then a follow up 3 days later via text and was told that my concerns were forwarded to the manager. I still havent received a call or anything. I think its a little sad that prior to the sale, the response time on a call or text was very quick, but now customer service seems to be lacking. Knowing all this happened, it's your choice to decide where you will go when considering purchasing your next vehicle online.

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by Buzzcardone on 04/19/2017

I bought a car on April 17 at Indy Auto Man. I live in Cincinnati, so I exchanged about 40 emails with Victor before I went to Indianapolis to see the car. All the people there were so freindly and helpful!!!

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by Robertbbop on 04/12/2017

The sales team there was wonderful. I gave them a hard time and the kept it professional. I bought a car took it home and wife didn't like it went back the next morning and they put me in another one she love.Big shout out to the sales snd financial team.There service department is a1 shout out to Mike.

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by thisisstillme on 04/06/2017

Indy Auto Man is a good dealership, that is willing to consider your offer for a given vehicle, and will do well informed, and did a terrific job to help me secure the vehicle I selected. Eugene did a great job explaining the local market to me, and helped educate me on my options, and the fair market value of them. Victor is a good business man, he did his part to represent the company policies and procedures thoroughly, and definitely gave me a good deal. I would certainly consider returning to this dealership when I need another vehicle for my fleet. Thanks!, to the team at Indy Auto Man!

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by joeybrown32 on 03/17/2017

I had a wonderful experience at Indy Auto Man. Everyone was so kind and genuinely wanted to help. I actually had to sales people, Lisa and Sam, and they were both incredible. I recommend talking to them when deciding to purchase a vehicle. They did absolutely everything in their power to get me the car I wanted.

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by dmo0360 on 03/15/2017

Lisa is an amazing outside the box thinker. I came in with a seemingly impossible and complex set up but within a couple short hours she had me in the car I wanted and saving hundreds a month from what I was paying. I buy a lot of cars and I will definitely be doing business with her again as well as referring her to other people I know.

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by Dakoda2596 on 08/03/2016

Great people do everything they can to get you in a new car.

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by ttttt123 on 08/02/2016

I'm not sure if I get the best deal, but what I'm sure they do what they say and they care about your problems. My salesman is Kevin, who is super sweet and helpful. Ask him if you like a trustworthy salesman. I would recommend this dealership to anyone!

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