Customer Reviews of Hubler Chevrolet
Great Service Dept.
byon 01/06/2023
I love this dealership. Super customer friendly. Top notch customer service. Free car wash, free lunch, and everyone is so kind. Love the Service Dept. 100% honest people. Thank you Senaida Gonzales Jan 2022
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Dept.
byon 01/06/2023
I love this dealership. Super customer friendly. Top notch customer service. Free car wash, free lunch, and everyone is so kind. Love the Service Dept. 100% honest people. Thank you Senaida Gonzales Jan 2022
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/23/2021
They are always friendly and the wait for service isn’t too long
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 04/21/2021
I got an oil change and tire rotation and didn’t have h to wait long at all. We also got a bite to eat while waiting. Thanks for spoiling your customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service and lack of follow through
byon 02/14/2019
I purchased a used car from this dealership with my daughter. From the get go, I was having issues with everyone except for my sales guy. The finance department lady kept calling me by the wrong name and even put the wrong name on the contracts. Since this was a used car I was told there was only one key. They agreed to provide a second key, so I would sign for the car. This has has been an ordeal in itself. two months later after finally being told the key guy only comes on Wednesdays at 4:30 and then being told the guy is not there every Wednesday and not all the time at 4:30. This would not be much of a problem, but I live an hour and half away from the dealership. I finally expressed for the third time that before I drive out to the dealership, I needed to make sure the guy will be there. I called the dealership and they wanted to transfer me to the salesperson, but he was not available, so I went to his voicemail. I called back and ask if the key guy was going to be there and was transferred several times before ending up in some other voicemail. I called back and asked for a manager, Jon. I explained the situation and I was frustrated and that I needed to know if the key guy was going to be there and he started giving me excuses. I told him I did not need excuses but needed an answer. He raised his voice (almost shooting at me) and then he hung up on me. I cannot believe this is a response from someone to lead others. If this is the quality of the leaders than the lack of focus by others in their company is understandable. I will never buy a vehicle again from any Hubler dealership, nor will I ever recommend them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Top Shelf Customer Service
byon 07/11/2016
From the very beginning The race was a complete blow out compared to a few other name brand Dealerships I had the Displeasure of working with. ...Customer Service at its Finest thanks to in particular... Ms. Sandra Strange and Brett Metcalf They were Exempliary. I was very pleased how they handled the Business,Before and After the sale. Highly recommended 5 out of 5 STARS *****
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great vehicle
byon 04/28/2016
This is a great dealership! Answered all my questions and seemed to go out of their way to help find what I wanted. Experience was great and continues to be so.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Extremely Satisfied
byon 03/01/2016
I am extremely satisfied. I got exactly what I was looking for and the process could not have been easier. My salesman and the finance department really made is a seamless process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Safety Recall Service Satisfaction
byon 02/28/2016
Everything was great and completed in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Timely, friendly, quality, customer-focused service
byon 02/27/2016
From sales to financing to service, this is the best group of people I have ever worked with in their industry. Have purchased and maintained 3 vehicles at Greenwood Hubler through Adam, and I won't go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
It's the little things that matter
byon 02/27/2016
After 7 months... my salesman Bobby Howard still remembered me, the cafe staff were great. Smiles and all. Thanks for lunch! Also the service members were really courteous. I appreciate the service I received, it was 5 stars! For sure!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/19/2016
Hubler Chevrolet went above and beyond to get me into a new vehicle. We chose to lease a new vehicle instead of purchasing with the option to purchase at the end of the lease. I would visit this dealership again to purchase/lease a new vehicle. Great Sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
HD2500
byon 02/19/2016
Scheduled an oil change on a Friday afternoon for the next Saturday..Got a time scheduled and even had a front end alignment done at same time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 Silverado
byon 02/18/2016
We had a very good buying experience! We leased a great truck, and made a good deal! We would definetly recommend Hubler, indpls.to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Oil change & lube
byon 02/11/2016
Service was very good. They also replaced a weatherseal moulding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and recall
byon 02/09/2016
Took about an hour and 30 min for Oil Change and to Check for sun roof recall, nice to have a cafe to get drinks, sandwiches and snacks while waiting. Explained everything about what they found.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work completed on my 2002 Quadrasteer
byon 02/08/2016
Everyone I dealt with was courteous and friendly. The "cafe" was a nice touch. However all I took advantage of was the coffee. I was very happy with the work performed on my truck. The only grief I will give you was that I saw when they started working on my truck and saw when they were finished and it only took them approximately 30 to reset my computer for my 4-wheel steer. So that adds up to $180.00 an hour for service to be performed at your dealership?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled Service Visit
byon 02/08/2016
Scheduling a visit for my 93 S10 was easy, quick, and without problem. I dropped off the vehicle, confirmed what was scheduled to be done, and headed to the customer lounge area. All was done in just about 1 hour or maybe 1 hour 15 minutes. I remembered one check that I wanted to see done while I was there; I asked if it was done as part of the inspection, and it was not, but the service technician was nearby, and he walked over to take care of it for me at that time. And this is not to mention that everyone is so polite and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great job at Hubler again
byon 02/03/2016
this was a great experience and the 2nd car we have bought with you folks. The sales staff is the best in the state and the sales manager is even better. Joe is a true professional in your business and we do appreciate him to the highest degree. Matt the salesperson did a super job as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I got cheated and lied to
byon 01/14/2016
Hubler lied and cheated me out of 1000.00 for my trade in was told I would get 2500.00 for my trade. I got 1500.00. I was told by the new car sales manager they would put new all terrain tires on the new truck now they will not. I was told by the sales person the new truck has on ON SCREEN maps and NAVIGATION it does not. The new truck has developed a loud ticking noise Hubler will do nothing chevrolet will do nothing. Was told the new truck would get 16mpg city and 22mpg highway. It does not the new truck get 14mpgcity and 18mpg highway. Did not get the original second set of keys. now that is cold the defrost takes an hour do defrost light frost on the windshield. transmission does not shift properly told it was normal. front end makes noises told it was normal
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Front end noise
byon 12/25/2015
Dan took a ride with my wife and I to get a better idea of our problem. After a short drive he had a idea of our problem. After a short time in the shop all is good now and we thank everyone that helped.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Simply Awesome!
byon 12/14/2015
I have leased many times from Hubler and once again they did not disappoint. Larry Weaver and Doug Gibson were great to work with and made my visit for enjoyable. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments