Webb Ford
Customer Reviews of Webb Ford
New bronco
byon 05/23/2023
It was very pleasant awesome very simple my salesman Kevin very good guy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New bronco
byon 05/23/2023
It was very pleasant awesome very simple my salesman Kevin very good guy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
FRAUD
byon 03/29/2023
FRAUD! - Just bought a truck from them on Tues 3/16. Host of issues, found out battery was disconnected to clear codes. Just paid $850 bill to fix coolant leak that only could have been un-noticed by dealer if salesman, porters, and literally everyone else was blind. TPMS sensors all out ($799). Puddles in driveway from day 1. Warning lights from Day 1. Truck is now making weird noises at low speed. I purchased an extended warranty but just like this truck it's one more thing I spent money on that doesn't work. Spoke with Denny Webb, he's a "Webb" but I don't think he's "The Webb". Someone needs to talk to the Webb family and let them know that their [non-permissible content removed] is about to cost them their reputation. I will be on the phone w/the Indiana State's Attorney's office tomorrow and extremely active with promoting a negative online presence for this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service Review
byon 12/09/2022
Robert from Webb Ford was fantastic to deal with. Very knowledgeable and bent over backwards to help me out when I was in a pinch. I have been to other Ford Dealerships for Service and Webb Ford has been the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Webb Ford represents!
byon 05/18/2022
I had service at our dealership. I dropped my car off for an oil change. They called by 10:00 am the next day. It was done no waiting in a Covid room just picked up car and it was good to go.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 01/30/2021
Fast service. Very accommodating and trustworthy. Definitely be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Webb Ford Service Review
byon 01/22/2020
I brought my F-150 in for service and the woman who registered it told me that due to my mileage, the service would be complimentary and that I would receive a text in an hour when my F-150 was ready. After almost 2 hours I never received a text so I went in to check on the status of my service. The vehicle had been ready for some time and I was billed over $60 for the service, although I was told it would be complimentary! When I brought this up to the man who handed me the bill he went back to the computer and told me there was nothing in the system mentioning that my service would be complimentary. After 5 minutes of going back and forth I decided to pay for the service with my Ford Points. The man checked his computer and told me I had no Ford points, from then I pulled out my phone and noted my Ford points on the Ford Pass app. Suddenly after 10 minutes waiting for the app to load, he checked his computer again and said he now saw my Ford points. I shouldn't have had to pay for the service with Ford points regardless because the service was supposed to be complimentary based on my mileage, and not much was done to my vehicle at all (no fluids were changed, no air added to my tires, Im not even certain the tire rotation was done). I am very disappointed with the service trip and demand a refund on my Ford Points for that trip, which I consider a waste.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
service
byon 01/07/2020
Very nice people. Just bought Taurus Sho and they are making me wait to check my transmission, not happy about having to wait and bring it back to dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lee Muhammad
byon 12/13/2019
Good service and nice texting ability.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Webb Ford Service
byon 11/26/2019
Very good job! Easy in , fast service, and thorough work performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work on Ford Escape
byon 08/01/2019
Once the dealer could take my SUV the work was done well. I came 45 minutes before opening time two days earlier,and was turned away. I was third in line but was told that I would have to leave my car. I only needed an oil change. I hope you guys can find more mechanics.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Webb Ford Highland Indiana
byon 05/21/2019
My Experience Was Top Notch ..Excellence Is An Understatement
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very disapointed
byon 04/15/2019
I paid $600.00 to have car 2013 Taurus tuned up and the oil changed. Up until them I had no trouble with the car or the service I thought I was getting from Webb. After the tune-up I made it home, but the very next time I drove the car. I went to get on a 6 lane express way and as I started to accelerate the car suddenly and completely died. I barely made it to the right shoulder without getting run over and killed on this very busy expressway. I called the dealer and they sent out a tow truck and towed it back to Webb Ford to find out WHY, just after having it tuned up, that it would completely die on me and leave me in a very dangerous situation. After getting towed to Webb they looked at my car and after a while told me that the Air filter had lifted up (failed) on one side and allowed some debris left in the air box to be sucked up into the air sensor in the engines air intake thereby shutting down the engine. Now, their explanation is total bs, as the lid to the airbox holds down all the edges of the air filter, thereby making it an act of God for a full one third of the air filter to "curl up and let debris left in the airbox (right after a $600.00 tune-up) get sucked into the air sensor. Now you'd think that in a $600.00 tune-up that the air filter and air box would be checked by the mechanic; as I'm told they have to remove to entire top of the engine to do the tune-up. So I had the so called defective air filter replace. Problem is I get stuck with a $100.00 tow bill, on top of paying them for a $600.00 tune-up, because the mechanic, during a $600.00 tune-up didn't even bother to look at the, so called, defective air filter. I may have been born at night, but NOT last night. I use to have full confidence in Webb's service department, but after this and the bs explanation, and to witness the job performance on this "tune-up" Not any more! I'm very disappointed. I use to think I could completely trust them with my safety. Up and until now NO other shop and even so much as touched my car other than Webb Ford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service Call
byon 04/06/2019
Routine Service Call for Oil LChange
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quality Service
byon 04/06/2019
Great service Department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent purchase of used 2017 Lincoln MKZ
byon 04/01/2019
I typically buy a new Ford, and most often from Webb Ford. I found a used 2017 Lincoln MKZ, and as soon as I saw it, I knew I had to have it. The guys in the used car area are great, especially Joe and Doug. I was very well informed, treated with respect, and I am very pleased with my new used purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Reggie46368
byon 02/27/2019
Rich Pauley the sales associate was great. He even paired my phone and Ford app. to my phone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fusion 2014
byon 01/24/2019
My experience was very satisfying! The agent was very polite and the work done was quicker than what I expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 01/11/2019
Service was good and sufficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service always at Webb Ford of Highland, Indiana
byon 01/09/2019
Always have Great service at Webb Ford of Highland, Indiana...Keep up the Great Job... many Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfaction
byon 01/02/2019
The issue involving my car's computer was resolved quickly. I had questions about the charges involved and those were resolved quickly and to my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kenneth Failla
byon 11/22/2018
very satisfied with the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
