Kelley Chevrolet
Customer Reviews of Kelley Chevrolet
Not good
byon 01/30/2023
They made me believe this was a take it now you do not need to worry later and after I sign surprise me liners were not in house (which I buy to not wait for the online redemption), a key is missing and it cannot set yet and I need to wait for more than a week (of course they could not wait for me to sign) and the expert on the car could not figure out why the back could not be open.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
John Burnside
byon 03/25/2024
Was in for an oil change and check up. Was in and out under an hour and was treated courteously and respectful. Was advised of potential upcoming needs for the car but not pressured at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Picked up the ball and ran with it.
byon 02/08/2024
Took a while but the problem was finally resolved and my Traverse is running properly now. Kelley Chevrolet did the follow-up repairs that were not found by the original repair shop. They were very helpful and kept me in the loop while my vehicle was in the shop. Also loaner vehicle was provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not good
byon 01/30/2023
They made me believe this was a take it now you do not need to worry later and after I sign surprise me liners were not in house (which I buy to not wait for the online redemption), a key is missing and it cannot set yet and I need to wait for more than a week (of course they could not wait for me to sign) and the expert on the car could not figure out why the back could not be open.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Accident repair
byon 12/15/2022
Kelley Chevrolet fixed my Malibu after the undercarriage was practically destroyed by a landscaping brick that came flying off a truck in front of me. My insurance company was absolutely terrible to deal with, refusing to return calls to myself or to Kelley. The guys at Kelley persisted and got the job done in spite of poor treatment from the insurance provider and the car drives exactly as it did prior to the accident. Kelley is excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rick Sloniker
byon 08/31/2022
Tanya, the Service Manager, took over with me to devise a simple but effective way of checking a potential oil problem in our 3-year old Silverado without costly techniques.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty work
byon 01/24/2022
Easy in easy out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Walt Royer Service
byon 06/01/2021
Always feel well taken care of by Walt. He explains things and follows through with all requests and information.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Hmmm good question
byon 02/22/2021
So I brought my wife's Equinox in because it was having difficulty with the signaling/warning lights. Parts were ordered and replaced - not better. Her rear window was grinding so they got new parts and that works fine...but While putting the door back together, they neglected to connect the cable that operates the inside door latch, so the door would not open from the inside. We returned it, they connected it, and now it works. When I dropped my wife off to drive her car home, I noticed that the hood was ajar. Very concerning to me, had I not driven around, found the car, and noticed this. Had she gotten in and started home, which includes highway travel, it could have been a real problem. So, how would you say that you did? Normally, I really like Tom Kelley's, but I'm a little leery at the moment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Shopping Experience
byon 04/14/2017
The salesman, Scott Dwyer, was wonderful. He went out of his way to make sure we were informed and happy with the deal. The other employees we dealt with were also great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/07/2017
Service person Yaser was professional, personable and knowledgeable. Oil change price high. Had to search for help on arrival in service area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
2017 chevy equinox
byon 04/06/2017
I thought scott eubank, Brandon Huntington , and Jonathon ankney were professional and handed the transaction like professional. sincerely , William kirn
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kelly
byon 04/06/2017
The time they said was an accurate time. They did very very good. I was very pleased. Very very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Enjoy the employees and their friendliness
byon 11/12/2016
Enjoy the friendliness of the employees who work there. Makes visiting the dealership something that I look forward too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
G2 2017 Volt Oil Pan leak
byon 11/02/2016
I took my 2017 G2 Volt in for warranty work and updating of software. The Volt's ICE was leaking oil around the RV silicone seal on the oil pan (when we had to use the ICE). It was found that the RV silicone hadn't stuck to the block due to residue on the block prior to sealing the oil pan at the factory. Tech Nathan cleaned it all up and reapplied the RTV silicone to the oil pan and reinstalled it to the ICE block. I have been watching for any oil drips on our garage floor and so far none are there. The courtesy car they let me use was a Malibu, not a Volt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Disappointing Service Visit
byon 03/29/2016
I felt as if the way I was spoken to at this dealership was due to me being a woman. I know a fair share about vehicles and I felt like I was being spoken down to for my car issue. Also, I was told that this dealership offered a credit card to make payments and when I arrived at the dealership to pick up my car and pay, I was told they do not. I prefer to bring my car to this dealership and will in the future, but this experience was not the best I've had at Kelley Chevrolet. I hope to have a better experience next time.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? No
Impala Purchase
byon 02/28/2016
Enjoyed the process. Sales Rep was attentive, knowledgeable, and most importantly to me - not pushy. Being introduced to GM was nice touch. Liked the Finance guy as well. Good job Kelly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Care
byon 02/20/2016
Andrew Stephan did an excellent job. He was friendly, personable and he knew what he was talking about. Andrew was ready to address any concern or issue before I even brought it up. He did everything he could to meet my payment goal and was even able to get my payment lower than I wanted. When I was ready to test drive a car, the first vehicle he brought to me is the one I ended up driving away in. Andrew and the Kelley Chevy team has been wonderful during my first car shopping experience and I will most likely return here in the future regardless of where I am living. The Kelley team genuinley cares about their customers and do a great job at making the whole process smooth and stress free. No pressure and no hurry as long as you are mindful of their time. 100% Recommend Kelley Chevy to anyone car shopping.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Siverado
byon 02/09/2016
Pleasant buying experience. All issues were clearly explained and salesman helped facilitate a good deal for me. Sales staff seemed honest and sincere and with incentives turned out to be a good deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 02/08/2016
Had always taken my CTS to the Cadillac dealer and this is the first time taking it somewhere different. Great Service and great people worked on my vehicle. Will Definitely be performing all my future service needs with you guys. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience
byon 02/08/2016
Stacey Rittenhouse is always a pleasure to work with. I have always had a wonderful experience at Kelley!! I recommend Kelley and tell my great experiences! Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience
byon 12/16/2015
It was great. Matt was very helpful, and delivered exactly what he promised. The process was explained well, and didn't take long at all to complete.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments